CBB • Video Background

CBB • Video Background

レビュー (205)

総合評価
4.3
評価レベルごとの件数
  • 評価の81%は5つ星です
  • 評価の9%は4つ星です
  • 評価の3%は3つ星です
  • 評価の0%は2つ星です
  • 評価の6%は1つ星です
2023年11月14日

App is overpriced but does the job. I would be more inclined to keep this app if it was issued at cheaper rate. 1-3.00 is reasonable.

TopHeavyEntertainment
アメリカ合衆国
アプリの使用期間:1年以上
Code Black Beltが返信しました 2023年11月15日

Hello Top Heavy Entertainment Team,

We are very sorry to hear that you are not satisfied with our pricing model.

Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.

We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.

We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.

Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.

We are available 24/7, feel free to reach back to us anytime.

Warm Regards,
Code Black Belt Support Team

2023年3月28日

Nett, aber zu teuer, für diese Funktion würde ich nur 1,99 € zahlen anstatt 10,99 $. Dafür ist die Funktion zu unwichtig und verlangsamt zudem den Store. Ich werde es sehr wahrscheinlich nicht weiter nutzen.

lichtschwertkaufen.de
ドイツ
アプリの使用期間:約2ヶ月
Code Black Beltが返信しました 2023年3月30日

I am sorry you've had a negative experience with our app and pricing model. By the way, the app shouldn't slow down your store therefore someone from our team will contact you soon to explore options.
Also, we would be more than happy to help you with anything you need if you'd still like our assistance at support@shopcircle.co

All the best,
Customer Success Team I Shop Circle

2021年7月2日

I love the concept of the app. However, the functionality is reliable. it keeps freezing. Freezing increases as you add additional apps to site.

Urban Empress~Urban Glam
アメリカ合衆国
アプリの使用期間:21日
Code Black Beltが返信しました 2021年7月6日

Thanks for your feedback, and sorry for any inconvenience this may cause you.

Our support team has tested out the app in your store, and we haven't been able to replicate the behaviour you're mentioning. We also tried to reach out to you twice; the first time 30 minutes after your feedback was posted, and the second time yesterday, but we haven't heard from you.

We'd love to take a deeper look as this is not the expected behaviour, and perhaps the situation is not related to the app itself. Please reply to our email so we can check it further.

We will happy to help; we want you to be fully satisfied with the app and support.

Kind regards,
The Incubate Team

2019年3月28日

forced to use youtube as only option for playing a video. why can't we upload a video from our computer?

"Accountable Clothing"
アメリカ合衆国
アプリの使用期間:18日
Code Black Beltが返信しました 2019年4月25日

Thank you for your review. We previously wrote to you via email.

Unfortunately, videos cannot be uploaded from a computer because the Shopify platform does not have streaming capabilities. Streaming videos directly from the Shopify servers would cause performance issues.

We chose YouTube as the app's steaming video service because it is the most popular and most stable video platform in the world. Uploading a video to YouTube is also free, quick and easy.

Streaming of YouTube videos is outlined in our app description and our documentation http://docs.codeblackbelt.com/article/882-can-i-upload-my-own-videos

編集日:2020年3月2日

"SO BUGGY. I cannot replace an element or edit the preferences for my video. I cannot even chose the video I want as the background. Really brutal."

Above is my original review. I am changing my review to 3 stars thanks to the great customer service and attempts to solve my problem. I am only rating 3 starts because I was still running into issues with loading other youtube videos on my site while using video backgrounds, the app seemed to cancel out my other videos so I could not use it.

Hustle Drops
カナダ
アプリの使用期間:約6時間
Code Black Beltが返信しました 2020年2月23日

Hello Josh,

Thanks for trying our app.

I can see that you contacted our support team and they configured the app for you and you were satisfied with the result, so we consider this request as solved now.

Anyway, if you need any further assistance, just drop us an email at any time and we will quickly help you with the app configuration.

2021年8月19日

how do we delete the background code after I have uninstalled the app, we installed it, then we didn't like how it looked with our website so I would like to delete the code

Onlythebosses
カナダ
アプリの使用期間:2分
Code Black Beltが返信しました 2021年8月19日

Thanks for your feedback.

We have checked your store HTML and see that no traces of our code are left. You may rest assured that all app code is removed.

Anyway, if you need anything else please tell us, we will be pleased to help.