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We have been using Helpful Crowd Reviews app since our launch in 2020. We are so glad we chose Helpful Crowd over any of the other review apps. Reviews are so important for e-commerce brands that it is crucial to choose a reviews app that is going to work well and has great support. We have found that Helpful Crowd work great on our site, has many features, and, importantly, their customer service is stellar--responsive and helpful. Yusuf helped us solve a technical issue and worked to fix what we needed for our reviews to also appear on Google merchant center. This is key! Love this app and highly recommend it.
This app and the team behind it are amazing. Yusuf has helped me multiple times with various problems and he is always able to resolve them quickly, and goes above and beyond. A lot of our customers purchase based off of the reviews and I am so glad to have an app that works seamlessly with my store.
Yusuf hat mir sehr geduldig und super nett geholfen. Alles wurde zu 100% perfekt so umgesetzt wie gewünscht.
Tolle Unterstützung. DANKE!!
The HelpfulCrowd team lives up to their name, Yusuf and his team is always very helpful. They helped me migrate all of my reviews from an ECWID ecommerce site to a Shopify site. The features that are built into the app are very intuitive and helpful for my small business. Thanks, Yusuf!
Excellent app for review and great customer services. Highly recommend to use this app.
I am leaving a review. When it works, it works great. There can be glitches. This concludes my review.
Hey there Silver Falls,
Thanks for the feedback and we are so sorry that we weren't able to address your issues in real time. We always try to provide real-time support, but it might take us a little longer due to other client requests, as is the case yesterday ;-(
We've listened and Yusuf in our care team is reaching out to you directly to get to the bottom of the plan upgrade.
In regard to the Safari issue, we've also recently just launched our embedded app and have found a snag in it when using Safari, as Apple has locked down on all cookies. For that reason, we are temporally recommending other browsers until the team can release a fix. The browser is not related to the access to the slider though, that is a plan restriction issue that Yusuf will address with the developers. We apologise for the inconvenience and hope to have all it all straightened out in the near future.
We appreciate the continued support and hope to get all these above snags sorted out for you in quick order and get you back to being an advocate.
Thanks again for taking the time to write the feedback.
https://vintageatticsevenoaks.com We are so pleased with this app. Yusuf helped us to tweak it, we have been using this app for a couple of years now and can really recommend it. Yusuf from HelpfulCrowd has made lots of adjustments to help us integrate with product tabs! Thank you :)
www.Vavoomvodka.com has been loving the functionality of the photo and video reviews. Not to mention the customer service goes above and beyond our needs!!
Yo conocí Helpful Crowd hace años, cuando comencé con mi tienda en ECWID. Me encantó lo flexible y, a la vez, sencilla de usar que es la aplicación. Me pareció excelente el hecho de poder subir en masa reseñas que mis libros habían recopilado en distintas fuentes. El proceso de carga fue súper intuitivo.
Hace unos días, migré mi tienda a Shopify. Al inicio, tuve un problema técnico para conectar la tienda a la app, pero un agente de soporte llamado Yusuf me atendió y dio seguimiento hasta que quedó resuelto el problema. Pero no se quedó ahí el buen Yusuf... Cuál va siendo mi sorpresa cuando me envió un mensaje para decirme que ¡habían logrado migrar las más de 200 reseñas que mi tienda había recopilado en la plataforma anterior! Espectacular servicio.
Adicionalmente, para hablar de la funcionalidad de la app, es genial el proceso de recolección de reseñas, el cómo la app "insiste" y lleva control detallado por cliente y producto adquirido, la forma en que las reseñas se muestran en la parte inferior de la página de detalles de cada producto. Totalmente recomendada.
De support van helpfulcrowd is geweldig! Yusuf in het bijzonder! Ze hebben ons van www.kas20.nl erg goed geholpen! Dankjewel jongens!