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PERFECT and excellent customer service, thank you, pleasure tu use this powerful app ! You need it !
Hey Stop Leuches, thank you so much for your feedback.
We couldn't agree more! It's not until you start using our app and all the features that you start to see what it can do for your business. And we've got your back here 24/7 if you need a hand.
Team HelpfulCrowd
Before I tried HelpfulCrowd I tried other top competitor apps very very similar to HelpfulCrowd. Those apps were recommended to me by two comma club member. This means that their store makes $1,000,000 in revenue yearly.
So I'm thinking, OK if they are making that kind of money with the app that they recommend it has to work and customer service has to be excellent. so I thought let me give it a try.
I'm trying to figure out how to use this fancy app for reviews and do the things that my store needs, but was not able to do it myself. I contacted tech support and explained to them what I needed for my store can your app do it?
My frustration started when they could not understand what I was asking for after explaining several times. It was something simple far as applying store reviews in a specific way.
I had to uninstall the app because I could not get any help.
At this point I'm working towards trying the third app and that's this app HelpfulCrowd.
I'm super impressed with the customer service I received from Yusuf this past Friday. It was by Instant messenger chat. I got quick support I may have waited 5-6 min vs others wait time was a few hours.
On Friday Yusuf spent over an hour helping me with my store needs. I explained to Yusuf what I needed and the purpose of it and he understood right away with no problem. Next thing for me to work on was review spreadsheet to give Yusuf when done.
On Sunday I needed lots of help with the review spreadsheet, I wondered if customer support was open on Sunday. I went and checked and there was customer service help. Anna was wonderful in helping me fix my spreadsheet and diagnosing the problem and she fixed the things I messed up on.
Now its Monday morning I go to my HelpfulCrowd app admin page and saw a message from Usuf that all the work is done. I look at the time the message came in and it said 8 hours ago.
I was amazed at the level of commitment they have for their customers, HelpfulCrowd has a fantastic team ready serve its customers.
I went and took a look at my store https://caduwisprint.com/ and I was wowed , this store looks amazing now. This store does not look like it was built two or three days ago. This store looks like it has been around for years. It shows trust I would buy from this store.
I want to thank Anna and Usuf for your hard work and commitment in helping me.
Thank you.
Fiz questão de escrever esse review porque esse aplicativo é simplesmente sensacional! Após testar vários outros APPS de review, posso afirmar que esse é o mais completo e descomplicado de toda appstore. Design limpo e customizável, integração com um clique, múltiplas customizações e um VALOR justo.
Além disso, o time de suporte deles é incrível e resolveram todos os meus questionamento em tempo real (um agradecimento especial ao Ian, que me prestou todo suporte para instalação e customização do app).
Se você está com dúvida em qual aplicativo de review instalar, não procure mais, tenho certeza que o HC vai proporcionar a melhor experiência para você e para os seus clientes.
Obrigados a todos da equipe, continuem o excelente trabalho!
PS: Aplicativo todo traduzido para português - br para aqueless que têm loja no Brasil ;)
Obrigado pela sua análise. Temos o prazer de poder ajudar a configurar tudo. Nós nos orgulhamos de tentar tornar possível um aplicativo de revisão tão simples e poderoso no Shopify. Também ficamos felizes em saber que você adora a tradução de uma única loja com um clique, para que você não precise gastar tempo precioso traduzindo manualmente os modelos de e-mail e o texto da loja. Esperamos ver muitas outras lojas do Brasil se juntando à nossa comunidade. Obrigado de novo!
A great App and even better customer service! I was struggling to import reviews from a different app and my problem got resolved by online chat within a matter of minutes. Thanks Anna and the rest of your team!!
Yusuf was extremely helpful in guiding me through the app and making the requested changes. I had tried other review apps and never received such awesome customer service and so quickly!!
Hey Pawls, we're so chuffed to get this feedback...we're all blushing!Yusuf is our star agent! So glad he was able to provide you a hand guiding you through the app and and tailoring it to your requirements.
Team HelpfulCrowd
I spent days researching and it really is the best app I found.
Fantastic and fast support! I recommend and soon I will switch to a paid plan
Love yShoppi!
So excited to see when you launch showing off all your wonderful reviews as we help you collect them.
I think I have just found gold. The App is amazing and the customer support is even better. We are extremely happy with Helpful Crowd
Thank you for the feedback. It's greatly appreciated!
We're keen to see what more gold we can find together... by helping you grow your business faster!
Welcome again to the HelpfulCrowd community of fellow minded gold diggers ;-)
WOW!!
This app and even more this team is something else....
The app offers more features than the earlier app I had (now on free plan) and you can change so many settings to your personal wishes.
But I want to highlight YUSUF (and team) for their endless and always kind help with my 1000 wishes/questions from stupid to even more stupid ;-).
Response time within a minute, day and night it seems. Totally out of the ordinary. I had many detailed customisation wishes that were implemented in seconds. They imported my older reviews, made my translation app work for their app etc etc etc. And their english is outstanding.
It's been a pleasure. If I could rate them 10 stars I would without a doubt.
Just take a look to see the result here: https://www.hussh-cradles.com.
Thanks Yusuf and your team!!!!!!
J'ai pu mettre en place tout ce que je souhaitais. Réponse rapide et personnel agréable. Je recommande
Merci beaucoup Charmel Paris. Je suis tellement content que vous ayez pu configurer l'application rapidement et que nous ayons pu répondre rapidement à vos questions.
Bienvenue à la foule ;-)
Fantastic and functioning app. On top of that, they provide both Reviews and Q&A in the free version which many apps don't. Support is also great. Yusuf helped me to display my products reviews on the main page and uploaded my imported reviews from Wix, it was all perfectly well done and in a timely manner! Thank you. Highly recommended!