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I initially found this app to be quite effective. However, after a few months, the pop-ups stopped appearing. I reached out to customer support, but their response was unsatisfactory. They advised me to uninstall and reinstall the app, which I did, but unfortunately, the issue remains unresolved.
Worked great for about 6 months then stopped displaying on desktop, it shows one item then never shows anymore sales. But most of traffic is mobile and seems to be working fine on mobile.
The app is not stable, unfortunately. It's great that it is free. I kept the browser and after 8-10 popups it stopped showing it with a console message I sent to live support. The live support keeps saying that it is working on their side. It doesn't help me if it is working on your side. There is a console message and it says "No orders to render". I am totally ready to update my review but your support should learn how to handle such situations.
Hi there,
We are sorry to hear about your experience with Proof Bear. Our live chat support informed you that the issue will be investigated but you uninstalled the app before we can proceed.
We sent you an email asking for you to reinstall the app so we can continue with the investigation but you did not reply to the email.
Please let us know if you need any help - our team is at your service.
I love the way this looks & how simple it is to use, but it's not compatible with draft orders which was not promoted.
I changed the text to "Someone from {{city}} ordered" & "Someone from {{country}} ordered" & the formatting worked great for everything...
but drafts.
With drafts it continued to show publicly "{{customer.first_name}} purchased
I talked to support and their recommendations were to:
1 - Delete the orders from Admin
2 - They would tell their team but no timeframe
3 - Use a different app.
Support was friendly, but for anyone who uses draft orders & doesn't want customer's names showing I would avoid.
Thank you for informing us about the drafts orders, unfortunately we have no ability to show it differently, it will show the real information from your store admin - Shopify blocking all fake information.
The only way to not show it at the moment as we mentioned would be to delete the orders from the admin store side.
Please let us know if you need any help from our team - we are at your service
great app, love their support staff
Very useful app - adds credibility to your store.
Great popup, works exactly as it says and is easy to use with loads of customization options. I've made lots of extra sales with Proof Bear !
nice works well
10000000% recommend. I love this app!!!!!
sehr gute app!