レビュー (241)
絞り込む
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評価順
I was charged without any notice.
Hi, we're sorry to hear about your experience.
We want to clarify that our pricing and billing details are fully transparent and available on our website and during the sign-up process. It’s never our intention to surprise customers with unexpected charges.
Please reach out to our support team at support@videowise.com so we can review your account and make sure everything is clear and resolved for you.
I am dissatisfied after trying it today. It should be a free app actually for it does the same as free apps built for Shopify. Don't install
Hi there,
We're sorry to hear you didn’t have a good experience with Videowise.
Our app goes far beyond what Shopify’s native video tools or free apps offer, including advanced video management, shoppable video experiences, analytics, and video commerce capabilities built for Shopify stores.
We also noticed your account was active for less than 10 minutes before uninstalling and leaving this review. We completely understand first impressions matter, but we’d love the opportunity to help you properly set things up and experience the full value of Videowise.
Please reach out to us at support@videowise.com, our team will be happy to assist you and ensure you get the most out of Videowise.
Did you read their terms of service? No thanks. Love the idea of it but can't comfortably install on our website.
NEGATIVE REVIEWS NEVER LIE. You know that!
I installed the app to my client's store from the very beginning, 2-3 years ago, when they had only a few customers. It worked like a trash, but I was patient. Claudia - the CEO - asked me for ideas to improve the app, and he provided FREE FOR LIFE to my account. Now the app has changed a lot, and a lot of those change were the ideas I shared with them. About a year ago, suddenly his staffs did not give me full access to the app --> Claudiu apologized that nobody in his team knows that special offer Free For Life, they fixed it and gave me full access again. AND NOW, SUDDENLY THAT THING HAPPENED AGAIN! They removed the feature which I was able to use from the beginning, and ask me to pay to use it. THEY BROKE THEIR PROMISE, AGAIN AND AGAIN! They made me feel wrong with my client because I promised my client that he can use the app FREE FOR LIFE which Claudiu the CEO told me. They stole my ideas, they promised good things, they beg me to remove the negative review, and when they get some more customers, they broke their promise. SUCH A HORRIBLE AND UNTRUSTABLE COMPANY! SHAME ON YOU GUYS, EVEN CANNOT KEEP A SIMPLE PROMISE! ****************************************************
UPDATED AFTER THE APP'S RESPONSE
****************************************************
Blackmail?? Sounds funny PROMISE BREAKER! No worry, I no longer want that feature which you called "premium" while it was promised to be FREE FOR LIFE for my account :)) I have all photos, emails as proofs of what you Claudiu promised me, and I don't mind if anyone asks me for those proofs, just email me drc.supply@gmail.com . I'm telling the truth so I'm not afraid of that. Shame on you guys!
One thing I forgot to mention: my client (the cosmetic company) used to blame me because they received a lot of spam emails from you guys advertising for the service, even without a Unsubscribe button. That's annoying, stop it!
VideoWise has notified Shopify regarding this user's harassment of our team and blackmail attempt with this 1-star review.
Shopify's official reply:
"People like the individual you encountered are an unfortunate but persistent reality in business, it’s extremely unlikely that any app provider will exist without getting some negative reviews.
The response you provided to the review was great, and it does a tremendous job portraying what your company stands for and your ongoing professionalism. This will go along way with your current and future clients. - Adam (Shopify Support)"
We have respectfully tried countless times to invite this user to a conversation but they have continued this abusive and condescending behavior.
At VideoWise, we deeply care about customer success, we work closely with some of the top Shopify brands and our other reviews anywhere else show that.
Claudiu Cioba
Founder & CEO of Videowise
Never use this app. The employee who was supposed to help me was so rude.
Hi there,
We're very sorry to hear that you felt your experience with our support team didn’t meet your expectations. We always strive to be respectful, helpful, and prompt in every interaction.
Looking into our communication history, we provided you with detailed guidance: including screenshots, links to help articles, and a personalized Loom video, to ensure the feature was correctly set up on your store. We're committed to helping all our users succeed, and we're sorry to see that this wasn't reflected in your review.
If you're open to giving us another chance, we’d be happy to assist you further and clarify any misunderstandings.
Best regards,
Videowise Team