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I cancelled this app and auto-renewal but they took payment anyway. However it has taken 3 goes to submit a one star review
The Vimeo App cannot import products from Shopify anymore. I have over 500 products, only a few are in Shopify folder. If I click on that, it takes to error page. If I try to write anything on search fieldt, it takes also to error page.
This problem has been here recently.
I contacted support for several days, did not get any help. This is the most incompetent, worthless support I have ever experienced. The support agen does not have any basic knowledge and no intention to look at the issue.
I have paid for 1 year. This money is thrown into water.
I thought I’d done something wrong as I couldn’t use it without paying. If you’re not free then you should say that.
I loved this app, it made all my videos look and feel stunning and professional. But not now, they look horrible, I woke up to messages on the video "is this not eShopifiz"? are you changing your name and brand so early? I had to delete my videos, now I am forced to find some other source to do all our videos, I'm so upset, seeing my video showing all Magistro all over it instead of my branding!
We’re sorry to learn that you're having issues posting videos outside Shopify. That shouldn’t happen!
Our team has replied to your support ticket via email with a solution; you can always choose what information is posted on your posts from Videofy by removing the Magisto hash from the post description.
Were you able to implement our recommendation? Was the issue resolved? Please let us know if there is any further assistance we can provide. We hope this aids in earning those extra stars from you!
I used this app to help me create videos. I am really trying to see how to create videos. I wanted to share with someone to provide feedback, but it never shared the video.
Oh no! We’re sorry to learn that you are having issues. Could you please reach out to us directly at https://vimeo.com/help/contact so we can investigate and assist you?
Was willing to pay the fees, but I received no response to my three emails inquiring as to why my videos were not working with my theme. I'll find something better with a company that actually has a customer service department.
Thank you for your review. Our support team has sent multiple responses to your emails. Could you please be sure to check your spam folder and promotions tab for the tickets numbered 7652363 & 7656129. Ticket 7652363 was received on January 3rd and responded to on the same day. Ticket 7656129 was received on January 5th and responded to on January 6th. We look forward to your response!
This was chaos. I rather go be to using promo.com they have the same thing, i do not know who copied from who, but promo app is far better than this. Sorry..i have to delete it.
We are sorry to read that you feel that way. What has brought you to that conclusion? How do you feel we can improve our app for a more well-rounded experience for you? Let us know!
I tried to use this app to turn my existing product photos into a video on my website using the shopify platform. It would not let me imbed the final video the website or save without paying a monthly $20 fee. it says free but its not. I even kept the video less than 30 seconds as stated and used a free templete. In this case it was the NO FILTER template.
Thanks for your review. Free users can't remove the watermark; that's the trade-off. With an upgrade to Plus (or higher), you can choose if you want to include the watermark on your video. Feel free to reach out to us at https://vimeo.com/help/contact with any other questions.
First I downloaded the app, it auto connected to an unrelated client vimeo account without asking me. I then had to disconnect, create an account for my business. Then I see templates, some with a “Pro” badge. So I click one with no pro badge. Then it tells me I need to download the vimeo app. Download the app and it’s sideways, no tablet version. Then it asks me what kind of videos I want to make, and eventually asks me for money to do anything. Total waste of my time.
Hi, thank you for your review. We’re sorry to read about your experience with our app. Please note that the optimal VC for Shopify experience occurs when operated on a computer or laptop, as it is not supported on tablets nor mobile web. For additional information or so we can assist further, could you please reach out to us directly at https://vimeo.com/help/contact?
bad app asking me money