Vitals: Bundles, Reviews, AI
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We do experience a lot of troubles with the "free gift" part. This does not go smooth at all. But the service of Kliphord D. is amazing! Super fast for adjusting designs on the our webshop. Thank you for your service!
I'm pretty happy with it so far. There's things I like, things I don't like. I don't like the fact that I can't put a photo in the subscribe pop up. The generic ones are pretty ugly IMO. I don't like how when you create 2 different bundle spend upsells, the system goes to the lower one only and won't show both. I would like to see the first one give 10% off if our customers get to $150 and then once they hit that spend, another pop up should prompt them to get up to our 15% off bundle spend of $250. I also find the email service very expensive at $300/month. That's insane.
I would like the display to be in carousel format, apart from that im happy
I actually am a big fan of this app. However a lot of the functions dont display or dont display properly even if you follow their instructions. Customer Support is way to slow and you have to wait for days... Im loosing way to much time cause of this
Hi! Back when you contacted us we didn't provide customer support during the weekends. Now we're online 24/7 and all requests are answered lightning fast - in August 2020, for example, over 50% of all the messages were answered within 15 minutes and 98% within 3 hours: https://www.notion.so/vitals/Single-point-of-support-fef8f84f10874f6f852d191830b5550d
Looking forward to see you back :)
NOT TOO BAD
Sa a l'air de beaucoupr aider mais sa bug sa charge pas souvent quand on ouvre la page
Hi there! VITALS uses a complex mix of caching techniques that help your store to load lightning fast. Among them, the browser cache is designed to cache our script in your visitors' browsers and not download it again for every page view. After changing a setting in VITALS, you need to either refresh after waiting for ~ 10 seconds, or force refresh, or check the store in an incognito page. That's all you need to do! :)
i would like to give a special thanks to John Paul B. he helped me alot.
i did have a problem with the support emails tho.
I've never found customer service online lately.
Given the many reviews, however, I thought it better still has many limits as an app.
Hi there,
You're a valued customer and this isn't the experience we'd like you to have.
We missed your chat due to a huge volume of inbound chats and tried reaching out to you via email.
Hiccups with live chat are rare but can happen from time to time but we always respond to all our customers.
Please feel free to email our support back at help@vitals.co or try our live chat again.
Again, thank you for being a part of our valuable Vitals community!
Cheers,
Sneh