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3 Stars because its amazing app to boost sale, 2 less stars because its extremely expensive
Interferes with automatic discounts within Shopify. The "bundle and save" feature of this app keeps adding extra discounts that it should not be in the cart (on top of the automatic discount from Shopify). Then when the correct price is shown at checkout, with only the automatic discount, I have disappointed/angry customers.
They fixed this for my previous automatic discount after some back and forth emailing, but it's annoying that I would have to do that every time I change my automatic discount. It's Black Friday, I don't have time for that.
Other than that, it's been a useful app. The reviews feature is probably the one I get the most use out of.
Hello there!
Thank you for your feedback. The Vitals app has a lot of upsell types that can be used without needing to create a discount code from Shopify. We sent an email with a more in-depth explanation of our upsell offers and recommendations on when to use them according to active campaigns.
Una aplicación que llevo usando más de 1 año, en general está bien, tuve algún problema con alguna compatibilidad con una de las aplicaciones y otra aplicación pero quizás es culpa de la otra aplicación, no lo sé seguro. Intentaron ayudarme todo lo posible, eso es verdad.
不好用
The app features are nice, and the free trial period is decent to test the app, although I consider the price high for me at the moment, since I only used less than half of the built-in apps. Anyways, all of a sudden I started to have issues with this app, where I made changes and clicked "save" but the changes were not showing on my store, at least for me. Support tried to help but could not solve the issue after some time. Also for some reason I could not see the "Shipping Times" on my end, whereas they said they could see them. I guess I will look somewhere else.
We do experience a lot of troubles with the "free gift" part. This does not go smooth at all. But the service of Kliphord D. is amazing! Super fast for adjusting designs on the our webshop. Thank you for your service!
I'm pretty happy with it so far. There's things I like, things I don't like. I don't like the fact that I can't put a photo in the subscribe pop up. The generic ones are pretty ugly IMO. I don't like how when you create 2 different bundle spend upsells, the system goes to the lower one only and won't show both. I would like to see the first one give 10% off if our customers get to $150 and then once they hit that spend, another pop up should prompt them to get up to our 15% off bundle spend of $250. I also find the email service very expensive at $300/month. That's insane.
I've never found customer service online lately.
Given the many reviews, however, I thought it better still has many limits as an app.
Hi there,
You're a valued customer and this isn't the experience we'd like you to have.
We missed your chat due to a huge volume of inbound chats and tried reaching out to you via email.
Hiccups with live chat are rare but can happen from time to time but we always respond to all our customers.
Please feel free to email our support back at help@vitals.co or try our live chat again.
Again, thank you for being a part of our valuable Vitals community!
Cheers,
Sneh
New to this app and like all the options they provide instead of adding so many different apps and customer service is fast. I am just waiting for the preorder percentage off so i won't have to use another app for that option
Una puta mierda que no deja ni instalarse he perdido 5 horas de mi vida para encontrar alguna manera recondita de instalarla y no se puede y una mierda que no se merece ni 1 estrella
Used for years on different stores. Amazing app. Literally the only 'All in one' app you need.
John Seth S. was amazing and helpful! Pretty fast answering all my questions and indicating what to do next! Thanks for the help!
All in one
Amazing app with top support that is assisting you all the way with small and big adjustments. You guys are making a great job with outstanding customer support and experience!
Must have for big and small e-commerces!
goede en hulpvolle app. Zeker aan te raden als je je store wil verbeteren.
Awesome customer service.
good service !
good experience
love the services so far. I am new but looking forward to it.
This app is amazing! Has completely upgrade my conversion rate. If you are a beginner and not sure where to start, this is it.
Best platform for reviews, upsells. We have tried many. Great support, supper fast.
The most recommended app. all in one with really low rates/
Communication is great and quick.
Thank you.
Great Software
The Best!!!!
Its very easy to write reviews and with and watch what your customers are doing on your website. The Support answers very fast and is very helpful.
quick and usefull help! appreciated
Great
this app offers great soulotions in a lot of ways... thanks john for his great support
j'aimerais me désabonner mais je n'y arrive pas
Great app!
10/!0
Amazinv
HELPFUL!!!!!
Excellent
currenccy conveter doit etre fixe en haut pour ne pas interempre la vision
The app has created error in my footer and I can not contact the support.
Expensive for nothing
EXELENTE LAS RESEÑAS
Enjoy very very much. Perfect all in one app for Everyone
Top helps very much!
bonne application
Great!