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Support was somewhat slow but part of this was due to festive season, would be nice if there was a disclaimer stating this. None the less the team did resolve the issue and glad it is now working.
We are usually known for our fast and capable agents. Please accept our sincerest apologies.
However, we are happy you are enjoying the app.
Brilliant piece of kit - exactly what we need to automatically use tiered discounts on our store. Customer service are also fantastic with any help needed.
That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.
I've been using the Volume & Tired Discount app for some time with great success. We recently updated our theme which messed things up with how it showed on the site. I contacted support and they had everything fixed right away. I haven't had that kind of support service from a developer in ages! Thanks to everyone at Hulk Apps support!
Thank you so much for taking the time to leave us this amazing review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again.
Once again, we have received great customer service! They are always very quick.
Exceptional customer service and great app - they were so quick to respond and set up the app so it was appearing exactly as we needed!
Thank you for your positive feedback! We're thrilled to hear that you had an exceptional customer service experience and that our app was set up to meet your exact needs.
If you have any more questions or require further assistance, please feel free to reach out. We're here to help!
Best,
We had a couple minor issues with our template and the team at hulk was very responsive in helping us getting everything working properly. We have several hulk apps and they are really amazing to work with all around. I must also add that the issues we had were not from this app directly it was from our template and HULK did not have to help but they stepped up when the template company would not
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that our customer service team was able to work them out for you! We really appreciate the kind words about our products and support. :-)
Please reach out if you need any other assistance!
Wunderbares Tool, was wir seid ca. 3 Jahren nutzen. Auch wenn es mal hakt, zB wenn ein neues Theme eingestellt werden muss und etwas nicht reibungslos funktioniert (was die Ausnahme ist), ist der Support von HulkApps großartig.
Vielen Dank für die wunderbare Unterstützung!
I used this app but it only shows a table on the product page and the discount doesn't apply at all. Tried contacting support but only after exchanging few email they were able to fix the issue. Now the app is working fine.
we are sorry that you uninstalled and that we couldn't help with the problem. Sometimes, themes are structured differently, and it's difficult for us to accomodate every single request. In most cases, it works just fine. If you still want our help, reach out once more and we'll try one more time to make it happen.
I have run a shopify store for 7 years now and tried many apps. For me and my purposes this is the best volume discount app that doesn't get in the way of other things. I did have a hiccup today and chatted with the team and they were there within a minute. It's 8:58 PM.
Hi there :-)
Thank you so much for trusting in us and glad to hear how our App is the best for your store and that you have liked our services. We are delighted to have you and assist you with your concerns.
Please do not hesitate to write us back if needed any further assistance.
Best regards,
While something of a complicated installation (especially with theme modifications), the support team was highly responsive and quick to address and resolve initial configuration hurdles.
Performance and effectiveness of the app notwithstanding, there's a solid developer presence behind it.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the Volume & Tiered Discounts app.
We definitely pride ourselves on offering one of the best customer support on Shopify, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Been using this app for a while! Very customizable, even for the free version. Using it with the product options app and it allows me to have very customized pricing!
It is a pleasure to hear that you combined our top applications and that you have the possibility to provide your customers with the best possible experience. We wish you smooth sailing, and our team is always there to hoist the sails for you.