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I wanted to be able to offer some volume based discounts, so I decided to try this app, I had a little issue at first in getting it configured for my store, so reached out for some support. I got an email back with an explanation and some details as to how to resolve the issue. I followed the instructions and ended up with the functionality that I was looking for. I've just started using it, but so far so good. So thanks for the quick and thorough support and an overall good product.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Either the page or the function can meet my needs, but it does not work at all! ! ! And I sent two emails to support team, but neither received any reply. I want to solve the problem and use it, but I'm disappointed
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Volume Discounts, and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
Our expert has reached out to you and we hope to hear from you soon!
Incredible and fantastic app and service . i raised a help ticket and i got immediate help through emails and skype .
Thank you Deepa for all the instant help provided despite it is midnight and weekend !!! No words can describe how grateful i am.
We are so grateful for your kind words. Thanks for sharing your review with us and the Shopify community.
Easy to use, excelent to increse sales and page look more professional, the plan pro is excelent and look great
We're so glad you love the app! Please don't hesitate to reach out with any other questions or comments.
Have a great rest of the day!
I used this app to get more sales. It didn't work well with my theme. My theme is a bit special. I have contacted support and Heena was very helpful in resolving this issue promptly. Thanks to the team and Hulk Apps for providing us this app for free.
We really appreciate you taking the time out to share your experience with us—and we agree, Heena is truly a gem to have on our team!
Support has been phenomenal, quick replies and very helpful setting up! The app does exactly what we need and does have a fix if you need discount codes along with sample code for how to implement it.
Thank you for your kind words, they inspire us a lot! We wish you all the best in your business and if you'll need any help regarding Volume Discount app - just let us know, we'll do our best.
Have a great day!
Don't normally write bad reviews but this app is awful. Getting all kinds of errors in my website even after uninstallation. Stay far away from this.
Hi there!
Thank you for taking the time to write us your feedback.
We are sorry our app did not meet your expectations.
Our manager has contacted you in hopes of amending any issues you were having.
I had this app for less than a week. The servers have been down 3 times that I know of where the discounts were not showing. The last time it went down, It had disabled the checkout button so my customers could not order anything for hours resulting in loss income and sending them to my competitors. I do not recommend this app at all. I am so happy I did not send an email promoting the discounts this app does. That would have been a lot more angry customers that couldn't get the right pricing. I have enough of them right now that could not check out. If you install this app make sure you have a backup of your theme. You will need it when this app goes down.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Update:
The delay in the installation was due to being the app being free and having limited resources for a free app - fair enough. However, when installation occurred, they requested I remove the dynamic checkout button from product pages and they disabled the ajax cart (not on the live site) as the app doesn't work with those features. So many stores use an ajax cart - I think you should update your description to avoid wasting anyone's time. I have found a paid app with better support.
Hi there,
We apologize for the delay. You requested a FREE Support Installation and sometimes there is a queue and we try our best to get FREE Support Installation requests resolved as soon as possible. However, they are free and we only have limited resources like all other apps to provide free support.
We kindly request that you update your review. We'd love to get another chance as our app would be great for your business if it's not too late.
Thank you.
Great free product, does exactly what I need it to do. The Hulk Code team even customized the display format on my site within 24 hours and for free, looks great.
Thank you for your appreciation. We hope the app helps you increase your store sales. We've heard our Product Options app is worth a try too :)