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Fast response from team but unfortunately the app has so much conflict with my other apps making my original discount code not able to use..
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance. We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
Either the page or the function can meet my needs, but it does not work at all! ! ! And I sent two emails to support team, but neither received any reply. I want to solve the problem and use it, but I'm disappointed
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Volume Discounts, and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
Our expert has reached out to you and we hope to hear from you soon!
Update:
The delay in the installation was due to being the app being free and having limited resources for a free app - fair enough. However, when installation occurred, they requested I remove the dynamic checkout button from product pages and they disabled the ajax cart (not on the live site) as the app doesn't work with those features. So many stores use an ajax cart - I think you should update your description to avoid wasting anyone's time. I have found a paid app with better support.
Hi there,
We apologize for the delay. You requested a FREE Support Installation and sometimes there is a queue and we try our best to get FREE Support Installation requests resolved as soon as possible. However, they are free and we only have limited resources like all other apps to provide free support.
We kindly request that you update your review. We'd love to get another chance as our app would be great for your business if it's not too late.
Thank you.
This app looks nice, but has a fatal flaw. It calculates volume discounts from the Price field, and disregards the Compare-at field. This means if you put an item on sale, it will calculate the volume discount from the sale price. In our case, this means the price goes below cost. When we asked why this is, they left us waiting for an answer for days, and did not reply. We had to ask again, at which time they said this is how their app is intended to work. We tested this app alongside several other apps that allow us to calculate the volume discounts from the Compare-at price, so we are going to use one of them.
Hi there :-)
Thank you for bringing this to our attention. We apologize for the inconvenience caused. We appreciate your feedback and will consider it for future updates. If you have any further questions or concerns, feel free to reach out. We value your business.
Best,
I tried to use this app - we have contact support and still no response on why it is not working - don't install if you don't have time on your sides
Hi there!
Thank you for your feedback!
Pelase accept our sincere apologies for the inconvenience this may caused you as we are usually known for our exceptional support to our customers.
We would surely like to help you with seting our app up.
Please contact us at support@hlukcode.com
Takes an obnoxious amount of time to sync products. it's been over an hour and still syncing. Would be great but what company has over an hour to sync products?!
Hi there,
We've improved this process drastically that allows a store with over 10,000+ products to sync their product catalog within minutes. We've also improved it that if some stores who have 100,000+ products are in the queue, that we run them separately to make sure we don't impact other customers.
Hope you'll give us another chance :)
Does not seem to work if you buy different items. For example If you buy 1 Nike Pegassus you get 20% off, add a Adidas Superstar you now get 30% off the total order, add a Puma Clyde and you now get 40% off total order. That is what we are looking for, true progressive discounts.
Hi there,
Please contact our support and we'll help you set this up correctly.
Thank you,
A