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The support team is so bad. They ignore me when they can not fix the issue properly. There is no idea for me to use this app. The man who ignored me was Vatsal.
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After this review, the expert came up. He help me solving the problem.Thank you very much.
We apologize for the negative experience you had with our support team, particularly with Vatsal. We take customer feedback seriously and will investigate this matter further to ensure it doesn't happen again.
And we're glad to hear that the expert was able to assist you and solve the problem. Thank you for giving us the opportunity to make things right. If you have any more questions or need further assistance, please don't hesitate to reach out.
We're here to help!
I installed this app to enable volume discounts. It works very well. In my opinion, the designs of the bulk discounts on the product pages should be improved. It is very "standard" even with the paid version. If you have a problem, you will get an answer form the customer support very quickly.
Thank you for sharing your thoughts. We're glad that you had a good experience with our customer support team, and we will surely come up with an improved table design very soon, please stay tuned for it. :)
Let us know if you have any more suggestions on help@hulk-support.com. Have a beautiful day!
Overall solid app to institute tiered discounts. The app is rigid when it comes to the discounts you can program. Not very flexible, but gets the job done.
Hi there, thank you for the review! We're sorry you ran into some issues with the app, but are glad that you were able to use the app in our store.
We are looking into your concern and hope to resolve it promptly and accurately.
Good app. And the best thing is that is free as a quantity break app should be.
The only downside is that the app don't work on the cart level.
Hi there,
Thank you for appreciating us, our team is currently working on making the app compatible with Ajax cart. Until then you can continue using a basic cart page.
Once we have a solution, you can try it and maybe we could get a 5-star from you. :)
Great app, love all the features and is free as a bonus. Have used it to create numerous discounts and all work well. Would definitely recommend to all. Thank you Hulk.
Thank you for your support. We are delighted to hear we could match up to your expectations. Let us know if you face any issues, we can help!
It's the best free App for bulk discounts I found. There are two weak points: 1. No discount calculated when dynamic checkout is used / 2. I had an issue that the discounts were not shown at cart view (only at checkout)
But I contacted the support team and they solved this issue ASAP. That's awesome especially for a free App!
Thank you so much for the kind words. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
Setting this app up to work with my custom theme was difficult, but customer service was very helpful with correcting all the issues. Works great now.
Hi there. I just wanted to apologize that our installer didn't work correctly instantly. We always offer free installations when it comes to Volume Discounts App. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly.
We really appreciate your support. Best of luck with your business! We look forward to seeing your continued success. :)
Overall It's a good app but data management can be improved as data changes every update from Shopify. I had some issues with the variant display but the team worked on it immediately. However, every now and then I am encountering data changes especially with pricing - every update of Shopify I had to check all prices again. Quite time-consuming but yeah it does the job. Looking forward for a smoother version.
Thanks so much for the review, and for showing your concern. :-) Our changes usually don't affect existing users unless there is an app regulation update or app enhancement. So don't worry, as long as you're with us, you can rely on our best-in-class service.
Have a great day ahead!
Took awhile, but customer service help with my issues. Now the app is working great and my customers are now buying more products with the multi discounts that I have created.
Thanks so much for the kind words! Please don't hesitate to reach out should you have any other questions about Volume & Tiered Discounts App, or any of our other apps!
Best of luck with your business! We look forward to seeing your continued success.
The app does what we need it to do and offers a variety of options. When I did get stuck, Amit resolved my issue promptly.
Thank you so much for your appreciation and support! Have a beautiful day ahead!