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Inaccurate. USE WITH CAUTION. On my end, discounts worked accurately. When tested on another computer, the system discounted WAY low. When we switched browsers, the discount didn't even appear.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Would not recommend. it creates a draft order for checkout but customers get an error saying 'this invoice is not ready yet' right after they press 'Checkout'. This is an extremely important part of the checkout process and Hulkapps destroys the user experience. Support acts like everything is installed correctly which is incredibly frustrating. I'm moving on.
We really apologize for the inconvenience.
We are already in touch with Shopify regarding the issue reported since it does not cause due to our app. We will keep you posted.
Thank you!
Terrible customer service.
Also, app is only blanket for all customers. Conditions can only be product based. No tag based conditions or anything.
We're sorry for your poor experience. We're hoping you could give us another chance so we can rectify some of your issues.
1 STAR IS ONE STAR TOO MANY. DO NOT GO ANYWHERE NEAR THESE COWBOYS!!!! Unless of course you want to experience the same as I did:
Installed app. Followed instructions. App didn't appear. Mailed support. Support replied saying app was ok now. Checked. Ok it displays. Then I got an email saying they have deleted my Buy Now button from my product page because it was conflicting, and also removed the coupon box from my cart page! All of this was without my permission, they just did it. I told them it wasn't the best solution but I'd try it out, and they replied saying 'yes it's fine.' I had to change the 'Add to Cart' button to 'Buy Now' (which still functioned as an 'Add to Cart' button, so made the site look unprofessional)
A week or two later I decided to use Shopify discounts as it was easier, more reliable and didn't involve losing my 'Buy Now' button, so I emailed these cowboys to restore everything they had done before I deleted the app. I got up this morning to find they had not only RESTORED the app (giving anyone who bought an EXTRA discount!) but they told me AGAIN about the conflicts and basically said 'you're welcome everything is fine!!!' It gets better...
Next I emailed again giving them step-by-step instructions as to what to restore so I could delete the app. They got back quickly saying it was all sorted, so I checked. They had't restored the Buy Now button, they hadn't restored the Coupon box, but they did manage to remove the checkout button from the checkout page!!!! So as things stand now NOBODY CAN BUY ANYTHING FROM MY STORE!!!!!!!!!!!!! But hey they still emailed to tell me I was welcome!!!!!!!!!!
This is still unresolved. I can't make out if it's all one big practical joke or not?!!!!!! DO NOT TOUCH THESE IDIOTS THEY WILL RUIN YOUR STORE!!!!!!!!!!!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Application that leaves much to be desired, I had a problem with it and practically after a week I have not been given a motion. Customer service could honestly improve.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
This app automatically applies its discount to all carts, even if customers haven't clicked on the offer. This prevents my customers from using their own coupons, as the Hulk discount takes precedence. I expected the app to allow customer coupons to override the Hulk discount, but it doesn't work that way. The inflexibility of the app became apparent when customers complained about being unable to use their coupons. Upon realizing this, I found the app unsuitable for my needs, particularly in promotions involving customer-specific coupons. This lack of flexibility in the app's functionality is a major drawback for my business, leading me to seek advice on its removal.
We appreciate your feedback and apologize for any inconvenience caused. We're actively working on enhancing the app's flexibility to address concerns like yours. If you have any specific issues you'd like us to assist with in the meantime, please let us know. Your input is invaluable to us.
Thank you!
I wrote to, it is almost 10 days back but no reply from your side. Are you not customer focused?
Sad to see this.
Hi there,
Last reply we sent was 5 days ago - https://nimb.ws/2yozKc Here's your entire ticket.
We haven't heard from you and would love for you to follow up on our request.
You can follow up via email or via your ticket - https://support.hulkthemes.com/helpdesk/tickets/17731
After, please update your review to be more accurate. We would very much appreciate it.
Also, please note that we have 4 full-time support associates helping 100s of customers daily. We follow up on every message and we try to manage every single customer request for free. So we would appreciate some love here :)
Thank you.
Worst support team customer service I have ever received. I emailed them multiple times and can reply to me 2 days later with an email saying we did not get a response from you if your issue resolved. And after telling that my issue is not resolved, and they ask me to email them again, i email and again i don't get a reply. Where is my email even going then? Worst decision to have downloaded this app
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I gave up. Doesn't work at all! I tried a lot to make it work... They even replied my emails nicely and fast, nevertheless the discounts weren't applied at the checkout as promised, neither on the following amounts of selected products. So them I gave up to test. Hope you guys develop it better further...
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket.
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
DO NOT USE THIS APP if you need to translate your website.
We are Not able to use this app because it is not possible to translate it into several different languages.
We are even using Langify and it is not able to translate the app.
Shame since we like the app otherwise.
Hey there,
We are feeling out of sorts that you have faced difficulty translating apps into multiple languages. We will look into your concern and find work around what best we can do to help with the multi-language translations.
Thank you!