CedCommerce Walmart Connector

The team at CEDCommerce is very supportive and listens to your needs as a shop owner. From onboarding to fixing issues with mapping, they were ready to jump in and help and get things resolved. I'm excited to see how they will help grow our sales with Walmart!

Very disappointing experience.
I subscribed to this app expecting functional support and guidance on how to properly use the features I’m already paying for. Instead, every interaction with customer support turns into a sales pitch for additional paid services.

Rather than assisting with setup, errors, or understanding how the app works, the support team’s primary focus seems to be upselling. Basic help that should come with a subscription is locked behind more payments, which is unacceptable.

This has been one of the worst experiences I’ve had with a Shopify app. Support should help users succeed with the product they’re already paying for—not pressure them into buying more. I will be forwarding this experience to Shopify for review. Shopify should be aware that this app uses its customers as sales leads rather than providing proper support for the app itself. Instead of helping subscribers resolve issues or learn the platform, support repeatedly pushes paid services. This is not acceptable for a paid Shopify app and defeats the purpose of having customer support included with a subscription.

I've been struggling with my wal-mart/shopify connection for months now because of issues with a different app. CedCommerce is the 3rd app I tried and I'm so happy and relieved to have finally found an app that works and has excellent support. It was the only app that invited me to an onboarding call, even while I was still just in the free trial phase. They responded to my need for additional setup help with a video chat instead of just an AI bot.

Any small help I've needed along the way, I'm connected with a live rep that understands not only their own app, but also Shopify and Wal-Mart.

I highly recommend this app for Wal-Mart/Shopify connections and I'm looking forward to trying the Ced app for Tik Tok in the near future.