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Hello,
We’re sorry to hear you had trouble getting started with our app. It appears the initial setup wasn't fully completed, which might be why it’s not working as expected.
We’ve reached out several times via email but haven't received a response. When you have a moment, could you please check your inbox and junk folder for our messages? If you can get back to us at help@hextom.com, we'll assist you in completing the setup according to your preferences, ensuring everything works perfectly for you.
We look forward to resolving this for you.
Just installed and set up 5 campaigns to find that it is not showing on my store. I have received no confirmation from support that they have received my technical issue but hopefully support will get back to me promptly so this can be resolved and we can provide a glowing review.
Installed this app for the purpose of abandon cart recovery, however there are no customers sign up for the notifications. Hence, i doubt can help in salvaging abandon carts. But it's easy to install & use. Pricing can be more attractive.
The AC email automation does not work. It has not been working for a month. The customer service doesn't help out at all.
This app I did like because it carries the content with a smooth flow and it's not difficult to engage. I haven't used it but once so my review is limited as of now.
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Don't like it. I don't see any difference or increase in recovered carts! I had higher expectations.
I just started using it, no results yet, so I couldn't possibly rate this app to make it free forever.
ON THE PROBLEMS
> No option to import/migrate current push subscribers.
> No option to import subscribers from Shopify.
> Font changes don't show up correctly on buttons. Tech support said they would follow up with the development team and get back to me, but that hasn't happened.
> Push won't work on iOS, according to tech support.
> Nuisance banner to leave app review barely 5 minutes into launching the app - banner appears every time you edit the widget.
> Incorrect message is the first thing displayed in the app dashboard saying that the widget is not installed even though it is installed.
> Tech support contacted 2 days ago for importing existing push and SMS subscribers and followed up two more times for outstanding issues - no response.
ON THE PLUS SIDE
> It is nice that they have both the push and SMS options (if they worked as advertised) instead of taking the approach of including email marketing.
> Well thought-out options for automation - drip campaigns, abandoned cart follow-up with 3 time intervals to send messages, on-demand campaigns, abandoned browser notification, back-in-stock alerts, price-drop alerts, win back
> middle-of-the-line pricing
Overall, not recommended due to poor implementation and tech support.
This app was recommended to be by my Shopify representative. The rep said it was free unless I wanted a lot of extra features. I was hesitant to finish the install when the notification on the sidebar said I could be charged up to $180/month. Something to confirm the app can be used for free would be nice. I want to use this for my CYBER Monday deal to promote my discount code on my homepage for shoppers. I still am unsure of how this will work. I entered campaign information, but don't know where to go from here. Application is confusing so far, but I have barely begun.