Weglot ‑ Translate Your Store

App was working well even though setup is not easy if you have a complicated local structure. Suddenly something broke in the DNS. Our site went down for over 48 hours and the Support Team were exceptionally poor. We have moved away from the app which was a great idea but expensive in the end and unreliable.

Unfortunately we now have an ugly language switcher which we can not move anywhere because we get an error whenever trying to use the visual builder. Losing money on ads, and no direct chat function..

I am not happy with the app for many reasons. I think it is not worth the price. The costumer service is a bit rude...

Update: the pricing of the app is outrageous. We're paying 49 Euro for automatic translation to ONE language. Which already seems too much. But they claim that we reached the allowed word count and the next plan is 150 EAURO a month. WHAAAAT?!
50 euro a month for ONE language + half of the site is not being translated since we reached their allowed word count limit... For me - that's a bad app.
Searching for alternatives.

I have to say that I'm a tad disappointed with weglot. There's a few things that frustrate me. 1) the pricing. It's expensive compared with other similar apps 2) the support. Every month we seem to go over our word count. We've tried removing languages. But we've just launched a new theme and within days it says we're almost exceeding our translations. So something's not right? Support isn't very good at explaining. I'm thinking of looking elsewhere

Good app, interesting to have the store translated immediately. Good customer service when you are an active user. But with an important problem: If you do a lot of dynamic translation, it slows down the page speed a lot without any other solution from the technical support than to delete dynamic translation requests. That has been the main reason for me to switch to another app taking advantage of the change of my store from Debut to Dawn theme and the launch of Markets in Shopify 2.0. The main task: I had to go from a subdomain using Weglot es.xxx.com to a subdirectory using Shopify xxx.com/es (with the entire store translated again with Translation Lab) and that means, if it is not done correctly, a shower of 404 errors apart from the loss in SEO positioning for the same reason. That meant looking for a solution to do 301 redirects because in my case I was never going to use the es.xxx.com subdomain again. It was just then that Weglot tech support told me they couldn't help anymore... I can come to understand it if you're going to abandon them. I found the solution in the Shopify community: Before deleting anything, you have to register a hosting with SSL with the es.xxx.com subdomain and redirect from there. You can read the rest in the last messages Here: https://community.shopify.com/c/technical-q-a/redirect-site-translation-from-subdomain-to-subdirectory/m-p/1507549#M81227

I've been in the E-commerce/Digital industry since over 15 years and managed +250 brands online. WeGlot is an easy solution to setup, that is right. But unfortunately, their solution translates quite badly, and above all it's really not an SEO-friendly app, although they mention it. I hope they will improve drastically the SEO part in the future, it's a must.

We tried to make Weglot work for about 6 months but new problems kept coming up... The biggest issue - we simply could not get product translations to work properly and consistently on the cart page and checkout page. Backend got super messy, because even though automatic translation was turned off (it had to be because the translations were always way off), it kept generating automatic translations in the back end and it was very hard to stay on top of it. Trouble with translating the log in/create account/etc customer section, got the following error from Shopify - "Parameter Missing or Invalid: Required parameter missing or invalid: customer" and those sections basically didn't work in the translated version of our site. We could not translate our shipping methods. Customer support tried their best, but too many issues with this app in the end.

The support of the people was friendly. Unfortunately the software is not meeting our expectations. The words are, with every little change counting up several times. So within a very short time you have 50'000 Weglot words, but actually only approx 8'000 Words which are in use! Also the rules don't work smoothly. There are apps which are way cheaper and very ok.

Les traductions ne sont pas fiables et beaucoup de bug si l'on veut corriger par nous-même les traductions automatiques.