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We have had the service to handle different markets and it has worked well, but what they stand out is the support. Recently had an issue with the language switcher and Jeremy helped me like a star :)
Good support and excellent app! The app's intuitive interface, seamless integration with Shopify, and excellent customer support make it a valuable addition to any online store
Une bonne app de traduction. Nous utilisons depuis quelques années et la traduction fonctionne bien.
We've been using translation apps for years now and Weglot has been the one we stuck with. It's got a lot of great features that let you control which words you want to be translated, it can also translate external javascript code from other apps and lets you export or translate directly in the browser.
But one of the most important reasons we stuck with Weglot is for their excellent customer service. So many apps these days have a ghost for service. This is not the case with Weglot. They are always really quick to reply to our messages and will fix any problem or extra help we need to get some special words translated.
Weglot are one of those companies that just get how to make wonderful products. They've created a tool with extraordinary customer experience, and it's so easy and fast to get started!
This is a very powerful app. We can offer a bilingual experience to our customers. The support team is very responsive. Highly recommended.
we had a very good experience with Weglot, worked seamlessly and easy to manage and edit. Highly recommended!
Really a top-notch customer service. I was really dragging on to start resolving the problem I had with email notifications, but when I did it really didn't take more than a few hours to fix. And this was all thanks to a really fast and hands-on approach. Thank you Zoé!
Just writing an update. Since changing our theme, we had some issues with translations but as always Weglot team is the best. We got some support that I'm pretty sure was above their obligations. I 100% would recommend it if you are in search of a good translation app for your store :) The app is really easy to use and for the simplest of issues, they have really clear and easy-to-understand instructions/FAQ page/videos, etc.
Another UPDATE one year later: We needed to go from subdomains to subdirectories and Weglot helped us through the technical stuff perfectly. Thank you, Antoine! The help was more than expected and I am talking about 30 exchanged emails. At the same time, I needed to talk to customer service from our previous translation app GTranslate and those guys were again clueless about the technical things.
Having a successful e-commerce journey means having great partners, and WEGLOT is one of them.
I have tried all translation apps, because none of them satisfied my needs. Our agency then recommended Weglot and I was skeptical, because it was not under Shopify's recommendations for language apps. Now, after testing and set up, I have to admit: This is the best translation app on the marketplace! Thanks to the awesome support team (Christophe)! Highly appreciated :)
Kevin et Jeremy sont toujours réactif pour répondre à nos besoins. Cela fait plus d'un mois que nous sommes en contact et ils ont toujours trouver des réponses. Ils sont très pédagogue, un service au top. Je recommande ++++