Weglot ‑ Translate Your Store , 1 502 arvostelua

Store speed dropped form 89 to 16!!! They worked in my code without permission and just "rmoved" some optimized code.
Storefront was damaged fro 5 days, all you get are snotty arrogant replies for created problems by them, trying to avoid clear communication. We have several shops and work with a lot of developers, we are on the Pro Plan here. customer service was never great, always leaving out details but this is just disrespectful to the core. you ask them what option exist for setting the language switch and they go into live them, remove optimized code and set the ugly switch in the middle! of the slider and thereby move my whole menu and leave it broken for days. Good developers always check what your want and work in a test theme to avoid damages. there are much better apps out there with integrated currency change and respectful customer service. go there. Update:
They did not "reach out" several times as mentioned by weglot, they just did reply via mail.
It seems one person is working on the answers, another person on the actual theme but details and requests just get lost.
Write them ten times what you want and need and be sure only one problem will be maybe looked after. There was never an apology for the issues created by them and our store is still not back on its original speed.

I have been using this app for a while and now I will be uninstalling it. It basically doesn't work well and it translates only partially. It also adds strange characters to the translation lists, increasing your word count so that you have to upgrade to a bigger plan. Customer support doesn't respond to any support requests.

UPDATE: I have received an email from Karina which blames me for not being happy with the app and leaving a bad review. She says, and I quote, "I wanted to know why you did not contact us directly and instead left this review?" So there is nothing wrong with the app and I have to be happy with it. Also, she chases me only 6 hours later saying "I wanted to follow up on the below message and see if you remove the review." Karina, I had contacted you twice through the webchat on the app, that's why. Your approach to feedback has been really terrible.

Even I have uninstall the app, the button (which is not functional anymore) still keep appearing on the website, don't know how to get rid of it!

We have a problem Weglot for several weeks. There are translations in all kinds of languages that we don't even use on our website. The translations are added automatically and we are not able to stop this from happening. This makes it a hassle for our translator and messes up our statistics. The customer service is not able to solve the problem.

I have used Weglot for more than a year now, and I decide to switch a couple of weeks ago, because I realized that Weglot is stalling me more than doing any good. The app has many limitations. Weglot does NOT work on top of Shopify Languages, meaning it does not support the multi-language feature Shopify released back in Dec. 2019... So, lots of dynamic content of your store will not be translated and will remain in the default language, including product names and shipping methods that appear in the email notifications. Translations will fluctuate, and some terms will also go missing. Furthermore, their support team told me to use their dynamic translations tool, but it really does not work well. Weglot pricing method is also very expensive compared to other applications. I would advise anyone considering to sell in multiple languages to check out other applications, before rushing into using this app. You will find much better solutions for much better deals too.

Let me start; these guys are thieves! We canceled, uninstalled, had support cancel, and they keep charging us over and over. My bank will not help. Instead, they want us to cancel the card when these thieves keep charging us. Be warned they are in it for the money and not the support. Also, the translation is mostly lazy and have to be redone by a professional. Every since BERT, Google knows what authentic translations look like.

Very bad experience and many problems from weglot app.
Very disappointed.

It's many other good multilingual apps you can use.

I have used this app for almost a year and every time I added another app I would lose all the human translation and have to translate my whole website all over again.
I have contacted support who are not available in the evenings and weekends so sometimes I had to wait 2 days to get through support and that meant I lost sales as my site looked fake.

I have decided to keep my website in French and let people translate automatically from their browser.

I also had old translations from products that have been deleted still on the translation list I did follow the procedure from support on how to delete it but it kept appearing.

We choose the app bace on so many positive reviews . In real is waisting time . Customer service exist they will answer you in week or so in the way you have to fix whatever the problem is

The automatic translation tool and the support team are great, but guys you should really implement an update to be compliant to the new native-url release of Shopify in December 2019.
The plug in as it is doesn't enable any SEO optimization of URLs and this is really disadvantageous for us. After asking many times when they will adapt to the new URL feature, they couldn't give us a clear anwer...
What a pity!