Weglot ‑ Translate Your Store

Update review early April:
After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team.

After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot.

Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages.

Credits to their support team this time: friendly, fast, patient and knowleadgable!

Initial 1-star review late march:
We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal.

Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb.

So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said.

So now we uninstalled the plugin, having to source for another solution again.

I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.

User-friendly interface and excellent customer service. Big shout-out to Antoine who helped out our team with an issue incredibly quickly and effectively, thank you!

le service client a été réactif et réglé mon problème l application fonctionne parfaitement bien maintenant

Overall we are very happy with Weglot since it translates everything well. But one major downside is, that it is not well integrated in Shopify Markets and Shopify Languages. It is basically it's own layer which is not fully and deeply integrated into the Shopify system.

I used this app for translating Japanese into English. I speak and write English but it was hard to edit everything on my own and one of the guy helped me a lot to get through the system.
They are absolutely nice team.

Superbe application...nécessitant certains ajustements manuels, mais comme le support est excellent et réactif, tout est OK !

Very good customer service! Not so good visibility of what plan you are in though.

Though pricy this gives an easy way to get translations out there. TIp: be sure to exclude reviews from translation to remain in control over the word count

Awesome app. Very quick translating. Of course, you want to run over the text to make it your own, but only slight adjustments need to be made. Great and proactive customer service. (Needed to know how to have newly added pages translated. - great support.)

Great tool! Very comprehensive feature to manage and edit the translation. Cost is also reasonable. Just one comment is adding one more Chinese option for Hong Kong marketing (Hong Kong Chinese is different from Taiwan Chinese).