WhatsApp Chat & Abandoned Cart

We at Gulabi Dhaga have had an excellent experience using Wati for our Shopify store. The platform has significantly streamlined our customer communication, making it easier to manage inquiries and provide quick responses. The integration with WhatsApp has been seamless, allowing us to engage with our customers more personally and effectively.

Wati's user-friendly interface and robust features have made it an indispensable tool for our business. We've seen an improvement in customer satisfaction and a boost in our sales since implementing Wati. The automated responses and broadcasting features have saved us time and helped us keep our customers informed about new products and promotions.

Overall, Wati has been a great asset to our e-commerce operations, and we highly recommend it to other Shopify store owners looking to enhance their customer service experience.

One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support

WATI has been a total game-changer for our customer support operations at Cipzer! The integration with Shopify was seamless, and the platform’s features are incredibly intuitive. We’ve seen a significant boost in our response times and overall customer satisfaction. The automation options have saved us countless hours, and the ability to track and manage conversations efficiently is top-notch. Highly recommend WATI for any e-commerce business looking to elevate their customer service!

We have been using wati for a very long time, this is the best whatsapp API solution so for, one of the best thing i like about WATI is there customer care support, Quick and problem solvers

We are using this app since last 6 months, we have found the app very useful.
very easy to get immediate messages from clients who wish to ask anything and then we can send messages to people who have abandoned carts and who had enquired through Wati. most comfortable app.

Wati's Whatsapp API tool has been a lifesaver for our online store. It's easy to use and helps us keep customers updated on their orders and answer their questions quickly. We're still learning all it can do, but so far, it's been a great tool for connecting with our customers.

STAY AWAY FROM WATI. SCAM AND NOT SECURE - WILL DESTROY YOUR BUSINESS

WATI is the worst platform we’ve ever dealt with. We are a business based in Iraq, and their incompetence has caused us nothing but damage. Our account was hacked, and someone sent thousands of spam messages to Indonesia – a country we don’t even operate in! Our inbox is now full of garbage messages in a language we can’t read, and their system is so insecure that the hacker has been able to keep draining our credits, which we paid for.

As if that wasn’t enough, WATI’s negligence got our WhatsApp Business account suspended for violating WhatsApp’s terms of service. So now we’ve lost our money, our main communication channel, and countless hours trying to fix the chaos they created.

And where is WATI’s support team? Completely unresponsive. They’ve ignored every email we’ve sent. It’s like they don’t care at all that their shoddy platform has destroyed our operations.

Every single day that this issue isn’t resolved, our business takes another hit. WATI is not just unreliable – they’re a liability. Their platform is unsafe, their support is non-existent, and their impact on our business has been catastrophic.

Save yourself the trouble and stay far away from WATI. They don’t deserve a single penny from anyone.

WATI is a fantastic tool for businesses using Shopify, offering seamless integration with WhatsApp to enhance customer communication. The app's user-friendly interface makes it easy to set up automated responses, manage customer inquiries, and send order updates directly through WhatsApp. It greatly improves customer engagement by providing a direct and convenient channel for communication. Additionally, WATI’s robust features, such as broadcasting messages and setting up custom workflows, make it an essential tool for scaling businesses. Overall, WATI is highly recommended for Shopify users looking to streamline their customer service and boost sales.

A vital communication as well as engagement tool for beginners and small stores. This is priced fairly and extremely easy to setup. Customer service is also fairly good, there's a live chat option in their dashboard and you can reach out to them anytime and they will help you resolve your issues. I have been using this app for around 2 years in 2 of my stores, this is just plug and play. They already provide you basic templates which you can copy and customise to your will.

I recently started using Wati for my business’s customer communication, and overall, it has been a highly positive experience.

Wati has significantly enhanced how we manage customer interactions through WhatsApp. The multi-agent support, ease of integration, and broadcast capabilities are standout features that have streamlined our processes. While there’s room for improvement in chatbot customization and pricing, the platform is undoubtedly a solid investment for businesses looking to optimize their communication strategy.