レビュー (1,065)

総合評価
3.8
評価レベルごとの件数
  • 評価の76%は5つ星です
  • 評価の4%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の16%は1つ星です
2022年3月3日

This app does not work, I tried to set up the simplest function, set store hours and it won´t work unless I set it up to be available 24/7 , help

Vitos
メキシコ
アプリの使用期間:9ヶ月
SuperLemon Appが返信しました 2022年3月3日

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

2023年8月17日

It was a good app, but they start to charging me and I don't know why If I have the free plan. Also an app of WhatsApp and they don't have WhatsApp support, so wrong. The worst support, I send an e-mail days before and there's no answer yet

Al Recibir Ecuador-Tienda En Linea
エクアドル
アプリの使用期間:7ヶ月
2023年2月23日

I always used this, but they changed the interface, now people gotta plug their phone number and they asked you to update to free but they can charge $500. I dont get it, it was a great app, i recommended it to all my students

winterimports
ドミニカ共和国
アプリの使用期間:4ヶ月
2020年12月13日

The App is super simple to use. Yet, should you have any problems, reaching out to support IS A TASK!!!
Maybe they should use their own app so we can reach them instantly??????????? The app worked fine initially, now it doesn't work at all and I just cannot reach support to help me out

The Fat Little Penguin
インド
アプリの使用期間:4ヶ月
SuperLemon Appが返信しました 2020年12月13日

Hi, we reached out to you by email. We have asked you to share the error that you are facing when trying to contact us.

2023年1月13日

VERY VERY BAD SUPPORT SERVICE........................................................................

INFLUENZA.mi
イタリア
アプリの使用期間:3ヶ月
SuperLemon Appが返信しました 2023年1月16日

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

2023年1月24日

Abondoned Cart Not Working, Pls Help ASAP, Order Confirmation Sms Going but Customers Not Recieving Whatapp Msg for Abondoned Carts

TRUNEXT®
インド
アプリの使用期間:約1ヶ月
SuperLemon Appが返信しました 2023年1月25日

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

2021年2月24日

I installed the APP in my store yesterday and it is very easy to configure, its interface is clean and simple to use, for someone who does not have knowledge it will help a lot ... I give two stars because the most important thing in this application is not the WhatsApp Widged, but the automatic sending of an abandoned cart message ... unfortunately the template they have configured is very simple and they do not allow editing ... I asked them to help me to customize it and they refused ... I want to tell you that not all online stores are the same and each one has its own style to communicate with its customers, when they solve that problem I will hire their services and recommend them to my community.

Tecno-Moda HN
ホンジュラス
アプリの使用期間:約1ヶ月
2021年3月25日

Crashed on the first attempt of usage. Let us see what happens later on. I did not have a wonderful experience with the app as such till now.

TheGrandOutlet
インド
アプリの使用期間:25日
SuperLemon Appが返信しました 2021年3月25日

Hi,

Thanks for writing to us.

Apologies for any inconvenience caused earlier, you can write to us at support@superlemon.xyz so that we can verify the issue and help you get it resolved.

2023年3月6日

Even you have good features but you bacame an aggressive, sticky and unpleasant app. You are sticking to the add to cart, to checkout to collect customer data but that can't be mandatory as not everyone using WA. In plus, without any consent and settings from our side - you generated 20% discount codes for customers on a market where 5% is already to much.... Your customer support poor and mainly just automated answers - no willingness to sort the problems.....That can be an option what you restricted and can't setup our 4th store. So deleting you from everywhere.... Good luck

DECKO US
アメリカ合衆国
アプリの使用期間:15日
SuperLemon Appが返信しました 2023年3月10日

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

編集日:2023年6月8日

I can't disable the optin widget, I hate it!! The support doesn't exist, never send me back a verification for checkout

SoCool Boutique
イタリア
アプリの使用期間:8日
SuperLemon Appが返信しました 2023年6月12日

Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the optin widget and the lack of support you experienced during the checkout process. We understand that this has been frustrating for you, and we genuinely appreciate your patience.

Regarding the verification email for checkout, we apologize for the oversight. Our customer support team is dedicated to providing timely assistance, and it is disappointing to hear that we fell short in this instance. We will investigate the matter further to ensure that such delays do not occur in the future.

We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!