Değerlendirmeler (1.061)

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3,8
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  • Puanların %77 oranındaki bölümü, 5 yıldıza sahip
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  • Puanların %15 oranındaki bölümü, 1 yıldıza sahip
16 Kasım 2021

They have received so many negative reviews recently and no one from their team still bothers to reply to the emails we all are sending, This is totally unprofessional and very very bad for the business, You changed the UI for no reason if your numbers and templates were approved with whatsapp api than i don't think you there is any need to change everything which was actually good and many people were using their service. PS Don't bother to reply with your copy paste statement which you guys are doing since this change.

Deals of the Day
Pakistan
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
SuperLemon App yanıt 16 Kasım 2021

Hi, Apologies for any inconvenience caused. We have approved your Opt-in Request. If you have any other queries feel free to raise a ticket by emailing on support@superlemon.xyz. We will help you resolve your query ASAP. We take customer support seriously. We would like to take this seriously. Request you please let us know your ticket number so that we can help you resolve your issues.

12 Kasım 2019

Good app and great people running the show! Very helpful at every step. App is of great help and the future roadmap has a lot of potential.

Orange Something
Hindistan
Uygulamayı kullanma süresi:2 ay
10 Kasım 2019

Funciona excelente, me ayuda mucho el url del producto interesado. sin duda lo necesitan en su tienda

BETECH. PE
Peru
Uygulamayı kullanma süresi:2 ay
5 Mart 2023

They will still charge you on free plan as well, Its a trap, be careful, not recommended, Now they are not replying on the support as well. How to report shopify for unauthorize charge?

Sixth Degree Clothing
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
SuperLemon App yanıt 10 Mart 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

21 Ocak 2023

pathetic Experience with them, worst customer service ever, they automation are just out of control, customers complaining for the repeatedly sending same automation again and again, while we are trying to discontinue service with them and they are not even sorting way out for last 4 days.

strongly not recommended at all.

Dazzle by Sarah
Pakistan
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
SuperLemon App yanıt 23 Ocak 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

4 Haziran 2021 tarihinde düzenlendi

Massive drop in abandoned cart recovery from 15% to 3 & 5%. Looks like none of the messages are being sent but charged per message as per their fees. Poor experience since the founders have left. Not at all happy with the product now. Why are you guys charging fees for Transactions when 70% of the message don't even reach the customers? It is unrealistic to realize a 60-70% Drop in abandoned cart recovery. FAILED APPLICATION, GUPSHUP Acquisition has made it worse. Namesake UNICORN the company is.

AestheticNation
Hindistan
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
15 Ocak 2022 tarihinde düzenlendi

it really helps my brand to be trsuted whe customers can connect with us directly on one tap. It is super easy. Update:
I was planning on taking their paid subscription for WhatsApp API, but there support is so bad, they never reply on time, even after telling them its urgent. I lost on my business due to their slow replies, and not sure will I ever get it. Definately not recommended for paid subscriptions...!!!

Social Blingz
Hindistan
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
10 Kasım 2021 tarihinde düzenlendi

Edit: I used the paid version for over 1.5 years and had 5 starred. Since the team changed this app has been horrible and the support abysmal. Example1: they updated my stores to a beta version, injecting non-functional pop-ups and thank you page widgets that YOU CANNOT DISABLE. Lol. Example2: Support took 4 months to reply and fix a simple issue we had with the app on tablets. I'm done with this buggy app and unresponsive, copy-pasting, unhelpful support.

OacOac.ro
Romanya
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
SuperLemon App yanıt 12 Kasım 2021

Hi,

Apologies for any inconvenience caused to you. We are looking into your issue and we will surely solve it as soon as possible.

Thanks.

25 Ocak 2023 tarihinde düzenlendi

Checkout FREEZE: Your app is causing checkout freeze and leading to a very significant loss in sales

Urgent ACTION: Inform all your app users immediately and urgently about the checkout freezes your app is causing and leading to their massive sales loss. Some of them might even not be aware

NOTE: PLEASE do not release any updates without testing. This seems to be a highly irresponsible act on your side. It is detrimental to the sales of a lot of hardworking store owners on Shopify.

www.eauto.co.in
Hindistan
Uygulamayı kullanma süresi:Yaklaşık 2 yıl
SuperLemon App yanıt 25 Ocak 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

11 Aralık 2019 tarihinde düzenlendi

hello after downloading the application you will be fascinated with the simple and easy to use and the gratuite plan is super complete thanks .......

Amber & Luna
Peru
Uygulamayı kullanma süresi:Yaklaşık 2 ay