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why were we charged when the app was uninstalled in trial period?
Product is ok
why is no one replying to my emails?
Live support also not there. Please reply
Also how to check which customers have got abandon cart messages?
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
parou de funcionar, nao leva mais o cliente para o whatspp direto, quando clica no icone do whatsapp abre uma janela de chat mas nao joga para o whatsapp.
They abandon customer support, no replies, chat button does not work from mobile safari and mozilla. Terrible experience!
Hello Customer,
We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challenging, but rest assured we are here to help.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
This is the worst support experience I have ever had in my life, they updated their application and have not been able to solve their failures, even though they have been sent emails with videos explaining them, they can't solve it,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our support. We understand the frustration caused by the application's recent updates and the failures that have persisted despite our efforts to provide detailed explanations through emails and videos.
We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance.
We genuinely appreciate your patience and understanding.
Is someone still maintaining this app? I've been sending emails for almost two weeks with no response :(
Es funktionierte erst gut, jetzt kann man die App nicht mehr benutzen. Das Icon ist einfach verschwunden und die Quick-Replies in der App funktionieren auch nicht mehr.
Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.
Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.
very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.
This app does not work, I tried to set up the simplest function, set store hours and it won´t work unless I set it up to be available 24/7 , help
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.