WhatsApp & FB ‑ Chatbot, Cart

Are you frustrated with contacting your customers one by one on WhatsApp? Are you struggling to assist your customers across different timezones? Stella is here to help!

Stella is a chatbot builder powered by Sanuker - an Official Business Solution Partner of Facebook and WhatsApp. Stella allows you to easily integrate your Shopify store with Facebook and WhatsApp chatbot. In one platform, you can manage multiple accounts and integrations; customise your chatbot; and monitor its performance in real time.

Why do you need Stella?

As a store owner, you want to make sure your customers enjoy the shopping experience with your store. Imagine if you are able to serve your customers from pre-purchase to check-out; understand their needs and give them recommendations - just like they are shopping in an actual store. Stella makes it happen by designing a set of customisable conversation flows to cover a wide range of your business needs.

What does Stella offer?

Easy and Fast Integration

Simply connect to a Facebook page, select the conversation flows and kick start your chatbot in Messenger. You can also set up a WhatsApp Business API account in Stella.

Restock and On Sale Notifications

Notify you customers when their favourite products are restocked or on sale. All they need is a click to opt in, the Messenger notifications will later be sent and bring them back to your products.

Order Update

When a customer checks out from your store, an order confirmation will be automatically sent, followed up with an update of delivery in WhatsApp or Messenger.

Product Search and Recommendation

Simply enter a keyword in the chat and your chatbot is able to find what your customers need. Products can also be grouped under various themes and be recommended to your customers.

Abandoned Cart Notifications (Messenger)

Keep tracks of your customers and send a kind reminder to those who left something in their cart via Messenger. You can also rewrite and customise the text message.

Live Chat Support

Able to connect the chatbot to an external inbox system such as Stella Inbox. Support agents can monitor the conversations and provide live chat support in Slack.

Analytics and Reports

Monitor and evaluate the performance of the chatbot. View your customer lists with members' details and conversation history.