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First of all it slows down the website loading significantly - second they keep on increasing the fee and refuse your the service even though you are subscribed to prior Paid service agreement - uninstalling the app soon - And yes ZERO support!
I'm sorry that you feel upset. You have been using GetButton since 2018 and the price was always $2.99 for you even after the price increases for new customers, which happened just once in the last 5 years.
I have checked the tickets and we have been answering all your emails =(
As for the slowing down, the button works asynchronously and loads after every other content loads on your page. You haven't contacted us regarding this matter.
Please reply to my email.
Alex.
es funktioniert nicht mehr und keiner hilft, mein Icon ist einfach nur grün pbwohl ich ein Bild aufgeladen hab, es gehen nicht alle funktionen...vorher hat monatelang alles geklappt
You wrote to us during the weekend when our team was not available. There was a temporary issue when we were updating the app. Now it's been fixed and everything works fine.
I see that you are using our button and are happy with it.
Please, fix your review. Thank you
I can't get in any customer support contact with you guys,
I have some problem about the icon, I want to move it to the middle on the mobile side, not at the bottom.
If you see this comment, please contact me immediately at info@evbases.com
This comment will be deleted until my problem is solved,
I have not received a reply now, please help me how should I solve the problem now,
He didn't help me to solve the problem, I don't know how to upgrade
Hello,
We were in touch with you 5 minutes after your first email, and have offered you a custom workaround to meet your requirements, which seems to have made you happy.
Your comments like "Please revise it as soon as possible, otherwise I will give another bad review.". I feel sad when customers are blackmailing us with bad reviews in order to get extra attention. We have always been helpful and this is just not fair.
Please remove the review as it is not appropriate.
If you need anything else, feel free to contact us again.
Thank you.
I am trying to use, but the app don't open.
Something gone wrong. Please, help me!!!!!!!!!!!!!!!!!!
Yes, we know about this problem and working on it.
It affects a small number of stores.
As a quick solution I may suggest that you install our standalone version as an embedded custom JavaScript code into your theme. You can set up the widget and grab your code on https://getbutton.io/
First 3 day the apps works perfect, then there was some issue with the CTA message. Contacted the support, received a reply saying that they can't do anything and it was normal. Worst Customer service, you shouldn't put your email in the first place if you can't help your customer on anything.
Muito insatisfeito com esse app. Estava dando erro quando clicava no botão do whats, eu desinstalei e o incone continuou aparecendo na minha página. Reinstalei para ve se conseguia retirar mas não consegui. Acabei aprovando a cobrança do app para ve se conseguia remover e mesmo assim não consegui. Resultado: tive que pagar a mensalidade sem usar e ainda continua aparecendo o incone do whatspp na minha pagina.
Hello,
Sorry to hear about your experience. It might have been a minor incompatibility with your theme that we are usually able to quickly solve. The button may not have disappeared quickly because of your browser cash.
Please contact us at customer-success@getbutton.io and we'll help you out configure the button.
Don't worry about the payment, we'll issue a refund for you if you've been charged.
Este é o Alex, cofundador da GetButton. Vejo que você está insatisfeito com seu aplicativo.
Não vejo nenhum e-mail seu. Normalmente, somos capazes de resolver quaisquer problemas com o botão rapidamente.
Pode ter sido uma pequena incompatibilidade com o seu tema que geralmente conseguimos resolver rapidamente. O botão pode não ter desaparecido rapidamente por causa do dinheiro do seu navegador.
Não se preocupe com o pagamento, nós reembolsaremos você caso tenha sido cobrado.
The fb messenger doesnt work and they have useless customer support. They didnt know how to fix it so they stopped answering their emails. Disappointing.
Can't understand how this app has got such good rating. It's been 3 days since I have installed this app and in these 72 hours, it has been offline for over 36 hours, ie half the time. I tried contacting their team twice, but they didn't repsond once. I really do like the app, however if it's going to be offline half the time, then what is the use. If you guys can fix this issue, then I'd love to install this app again.
And the app is also not working on tablets. 2 major issues.
Se tivese como colocar zero eu colocaria. O app foi instalado no meu site sem eu ter baixado ficando na pagina de 4 produtos meu o botão procurei o suporte da shopify e não resolvero tbm procurei o meu provedor que não soubero resolver tbm, até que hj consegui tira ele mais antes disso fiz a instalaçao do GetButton que agora vejo na minha fatura uma cobrança de $2,99 dolar estou tentando resolver está cobrança que nao vou conseguir engolir.
Hello,
We didn't see any emails from you. We are always happy to help if you ask us.
I'm not sure what your problem was. Don't worry about the charge, your subscription was canceled before the billing cycle. You were not charged for the app.
olá,
Não vimos nenhum e-mail seu. Estamos sempre felizes em ajudar se você nos perguntar.
Não tenho certeza de qual era o seu problema. Não se preocupe com a cobrança, sua assinatura foi cancelada antes do ciclo de cobrança. Você não foi cobrado pelo aplicativo.
This app does not work properly and there is no support in English. Not worth the time installing this app.