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It's been helping us tremendously in catching late orders + attempted deliveries and proactively reaching out to customer's regarding their order. Great team, great system. Highly recommend.
Wonderment gives us better visibility into the status of our shipments on a variety of carriers, and it enables us to provide better, more timely experiences for our customers. Great app and support from the developers is fantastic.
We were about to switch to Aftership... but then we discovered Wonderment. Hands down the best decision could've made. Brian and Jessica have been extremely helpful in getting us up and running, they value our feedback and genuinely are good people. Since switching we've been able to up our delivery communication and we were up and running in less than a few days. 10/10 recommend this to any eCommerce store interested in giving a good customer experience.
We ship most of our orders with USPS and were having issues with packages getting delayed and customers thinking they were lost. Customers would reach out asking us to reship their order once it stopped moving in tracking. Now we can proactively notify customers that we're monitoring their shipment and avoid having to re-ship as many orders. This has been the only app we've found that can do this, other popular tracking apps only notify you and the customer when the carrier flags it as delayed.