Değerlendirmeler (252)
Hassaslaştır
-
Puana göre
Clementine responded immediately to this review and communication channels are now open. Thank you for your quick response and apologies for the delay in updating the review. I downloaded this app 12 days ago and first emailed for help 10 days ago. I have emailed several times since then and haven't received a single reply apart from one email from 'Clementine' to say that you found my first emails in SPAM. I replied to her email several times and also independently. I don't know what else to do to get some help...? Everyone talks of speedy support but I can't find any evidence of that. This app looks like it will do the job for us and I don't want to delete it, and I really didn't want to go this route to get your attention but I was left with little choice ♀️
Can anyone get back to me?
Hi Jo,
I'm very sorry that your messages are still not reaching our team, and we appreciate you giving it one last try via this method. At this time, it looks like we've still only received a single message from you, which you sent our way on 2/18.
After reviewing your case, it looks like Clementine replied to that email after just a couple of hours had passed, and informed you that we hadn't received a single other message from your store; they're not in our Spam folder, or anywhere else -- they just outright aren't appearing in our inboxes or received history, so they've for some reason been completely unable to reach our Zendesk support system.
It looks like our best options moving forward would be to proceed as direct by support by replying directly to the original thread so that we could help out with anything needed, since that message had been successful in reaching us. We sent that message off on 2/18, but it doesn't look like we ever received a response from your side on that specific thread, and we've not received any other messages from your store elsewhere-- so it seems like we're right back to square one of your messages just not reaching us.
We are truly sorry for the trouble that you are experiencing with communication and are unsure why Zendesk is unable to intercept your messages.
We would still love to help out further however possible, and we're going to reach out via personal email right now to see if that has better luck in reaching you so that we can receive your replies and work anything out that is needed. Please keep an eye out for that message and be sure to check your spam folders; you won't have received any correspondence from this email address as of yet, so it very well could end up in your spam or 'trash' folders.
Also, we will be monitoring the review as the main method of communication for the time being; therefore, please update your review in a few hours if you don't see that message come through from our team letting us know that it didn't reach you, that way we can know to try a different contact method (we will check your post for an update around 3 PM EST). If you do receive that message without issue, please respond to it directly (not via a new email -- just send a 'reply' to that specific email) and we will continue to help out from there, hopefully with less hiccups in receiving your messages and getting help over to you. Thank you very much for working through this with us, and we look forward to assisting further very soon!
Bronson | CEO | Wholesale Gorilla
We launched our site for both retail and wholesale a few days ago. Wholesale Gorilla has been easy to integrate. Alex and Clementine have been very responsive and helpful with my many questions. Thanks for making it easy for us!
Holy cow! We've tried almost every wholesale app out there and none come anywhere close to Wholesale Gorilla.
First of all: it works, it's easy to use and it's intuitive. Installation was easy and quick.
Second of all: the customer service is fantastic. Whenever we faced problems or issue, the response was fast, clear, and helpful.
We use dozens of apps - this one is my new favorite!
Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend.
The DoggyTopia Team
This app was everything we were looking for and works perfectly with all the other things we wanted our site to do! No hiccups or bumps, they did all the installation in just a few hours and we were up and running! It does even more than we needed and now we have even more options for wholesalers! Customer service has been responsive, friendly, and informative! Its amazing having an app made by people who run a wholesale shop - they thought of everything.
I tested the app and it worked great, however, the use case didn't fit our need so we're no longer using it. I must say though that the app functioned great and the support team was awesome! I recommend the app if it fits your need.
Wholesale Gorilla has been amazing to work with so far for our back of site wholesale side. I did run into a few issues because I'm not very tech-savy but Clementine was able to help me every step of the way. The how-to videos were helpful at the start to!
Customer support is top notch and the interface is super intuitive. I would recommend this for any company trying to start their wholesale journey
We spent weeks looking through the other wholesale apps, reading reviews, and watching videos before happening upon Wholesale Gorilla. This is EXACTLY what we were looking for. Its simple, plugs in seamlessly, and Matt was very kind and knowledgeable on the phone. Plus the Quick Order Form works really well and looks great. I will be recommending this app to others.
This app has all the functions that I needed. I didn't see one of the function i needed at first, then i uninstalled, send a couple emails with support and i get an instant respond and guide me where to get that function. Best wholesale with excellent support. GET THIS.