Recenze (791)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 86 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 6 % hodnocení s 1 hvězdami
26. leden 2023

Poor customer service. So many glitches. Now all my thousands of custom prices have disappeared, causing much frustration amongst my customers.

Anne Sportun Fine Jewellery
Kanada
Doba používání aplikace: Více než 2 roky
Datum úprav: 20. říjen 2017

They are super super super awesome :) You send an email, reply comes in a minute. For some extras they dont even ask for payment. We are very happy with Marius and his team..Thank you guys...My favorite...

Pestemalcom
Turecko
Doba používání aplikace: Více než 3 roky
23. červen 2023

The orbit developers/support team has been crucial to our new site launch and setup! We have been so grateful for Kay and Alex’s help via email and chat.

We received fast, thorough, and thoughtful replies + real solutions! I felt very reassured knowing I had a direct line as we prepped for a new site theme launch.

Kay has also been super helpful in recommending other shopify apps to coordinate with our current suite to best meet our needs and just in making general shopify/ecommerce recommendations/sharing insights based on her experience. I felt confident in her expertise and So reassured!

I have been impressed with the simplicity of this app and backend setup, I now utilize them as a metric of comparison when looking for new apps for our store. Looking forward to continuing to learn and to try out Wholesale Club’s recommended integrations.

Thank you !

Diablo Organics
Spojené státy
Doba používání aplikace: Asi měsícem
Vývojář Orbit odpověděl 28. červen 2023

Wow I can't begin to express how thankful I am for you taking the time to leave this review. This is so detailed and it means a lot to me and our team. Thank you for the kind words!! - Emily, Head of Support

13. květen 2016

At first we have installed another wholesale app but when it comes to the theme setup, they told us they can't do it, they politely asked us to uninstall their app, what we did.

Right after, we went to Shopify app store and installed this wholesale app. We did the same and requested our FREE theme setup. Within hours we received an email that everything was OK, we checked and they were correct.

They even suggested us some improvements on our theme that they have helped us implement free of charge within minutes.

That's what we call "outstanding customer support".

Keep it up guys!

PS. This wholesale app will definitely help us be more efficient on our wholesale strategy.

Vitchelo Outdoor Gears
Spojené státy
Doba používání aplikace: Více než 3 roky
16. leden 2017

Great customer support! We are very happy with this solution for our wholesale clients :-) , thanks again!

Atelier Boemia
Spojené státy
Doba používání aplikace: Více než 3 roky
27. prosinec 2015

Great app and awesome support!
We have been using bold's app for over a year now but had to change due to incompatibility of the bold app with another app we want to install.

The team have been great to swap us over and the literally managed to do the whole swap in a day and our customers did not notice a thing. Migration without a hitch - great!

Wish we could have gone with suppleApps from the beginning would have saved a lot of cash customising the Bold solution to make it fit our needs...

Lifestyle Labs 2
Spojené království
Doba používání aplikace: Více než 3 roky
22. prosinec 2019

i've had glitchy issues with this app since i installed it . Should have changed ages ago.. latest problem is that when i changed my theme it stopped working... Customers couldn't check out. And after contacting support .. they tole me they needed to adjust it to work with the new theme... Fair enough.. They did the . work and advised all was well. I relaunched with my customers but didn't work properly. This time I was advised that it was a conflict with another app. I deleted the other app.. and still not working.... Wholesale Cub now advise that its a result of left over code.. Checked that with developer.. no left over code... Advised Wholesale Club again... now I wait... No wholesale facility now for over 2 weeks.. busiest time of year :( Winning!!

Temple of the Sun Jewellery
Austrálie
Doba používání aplikace: Více než 2 roky
Datum úprav: 13. květen 2021

We have just installed the app, and so far so good and I have to say that the support I received from Kay was great! Helpful and super efficient.

By Contain
Austrálie
Doba používání aplikace: Více než 2 roky
15. únor 2023

L’ applicazione ha continui malfunzionamenti, attualmente il mio sistema di listini non funziona da 10 giorni, non ho avuto nessun riscontro con l’assistenza ne tanto meno un risultato, il mio canale di lavoro è inattivo da 10 giorni, tutti i clienti non possono accedere ai listini e non c’è niente da fare, senza parole

Biloak
Belgie
Doba používání aplikace: Více než 2 roky
Vývojář Orbit odpověděl 22. únor 2023

Ciao, ti abbiamo contattato per risolvere questi problemi e non abbiamo ancora ricevuto risposta. Controlla la tua email e rispondi il prima possibile! - Emily, Head of Support

12. květen 2017

Excellent support. We've worked with Marius and his team now on two different stores and 2 different apps. They are responsive and reliable.
Tried another wholesale app and did not have the flexibility on Net30 terms to work effectively for our customers.

Louisekool
Kanada
Doba používání aplikace: Asi 3 roky