Recenze (750)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 86 % hodnocení s 5 hvězdami
  • 6 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 6 % hodnocení s 1 hvězdami
29. červen 2018

Great app and excellent support. I've had numerous questions to the support team and always got timely and detailed responses, and I was able to sort out all the small issues you get when you install something for the first time.
4 stars because I find the checkout process a bit clumsy (net30) and the Shopify checkout process still shows the full prices.
5 stars for the support team (thanks Declan) :-)
Highly recommended!
Cheers, Paul

Flat Friends
Austrálie
Doba používání aplikace: Téměř 2 roky
Datum úprav: 29. červenec 2021

What happened to this App????? This App used to be good. Now it's glitchy and customer support is slow and unresponsive. We continue to have recurring issues where the Wholesale discount does not apply and can't put through Wholesale orders for days! Customer support is saying that they sent replies but it's false and frankly, the replies are not even helpful in resolving the same recurring issues. Very disappointing.

kiko+ & gg* USA
Japonsko
Doba používání aplikace: Téměř 2 roky
Vývojář Orbit odpověděl 18. červen 2021

I'm sorry to hear you haven't received our emails! We sent you 2 responses this week that we didn't receive replies from, please check your spam folder to ensure they didn't get missed. We sent you another reply now, please respond ASAP! Thank you :)

16. březen 2017

I asked the world of this app, and I got more than expected. We had some very specific trade pricing requirements for our website - some customers getting some discounts on some specific products. It took a while to get it all set up correctly (1,500+ SKUs!) but we're very happy with the results.

The only place that this didn't quite work was when combining it with other kinds of discount apps such as bundles ad 3 for 2 type deals. But this was not a dealbreaker and Wholesale is still the best solution for our store.

Many thanks to the support team!

Khrfloorsanding
Spojené království
Doba používání aplikace: Téměř 2 roky
8. prosinec 2022

Great customer service and very quick to get any questions answered or hop in the backend of our site to fix any mistakes I made during the install.

Can't recommend enough!

Hondaboats
Spojené státy
Doba používání aplikace: 29 dny
Vývojář Orbit odpověděl 9. prosinec 2022

Thank you so much for sharing, I'm glad you're having a good experience so far! - Emily, Head of Support

14. říjen 2022

Do NOT get this app unless you are ready for a bumpy ride. Customer service is slow and very unresponsive. If it does not easily connect with your theme and you are having issues, prepare to lose sales. Would not recommend!

Lion Wild
Austrálie
Doba používání aplikace: Téměř 2 roky
Vývojář Orbit odpověděl 14. říjen 2022

Hello! Looks like we have been waiting on a response from you since our last message on Oct 3rd. I've sent you another response now, please respond to me ASAP! Thank you! - Emily, Head of Support

28. březen 2022

Great app ran by great people. Needed something to solve my WS solutions and WS Club did just that. Super helpful team! Thank you again!

Modern Cloth Nappies
Spojené království
Doba používání aplikace: 29 dny
Vývojář Orbit odpověděl 28. březen 2022

Thank you so much for this review! - Emily, Support Lead

17. leden 2022

I decided to go for an Online Store with wholesale functionality over the limited wholesale channel within Shopify. Wholesale Club has exactly what I needed, including the great add-ons which suit our business perfectly. As far as support goes, Kay has done an absolutely outstanding job. I expected to wait a day or so in between queries (I'm in Australia) but I got immediate responses and clear help. Thank you Kay!

Australia Post
Austrálie
Doba používání aplikace: 29 dny
Vývojář Orbit odpověděl 18. leden 2022

So happy to hear this! Will definitely be passing this along to Kay, thank you for sharing! - Emily, Support Lead

16. červen 2023

A great intro to B2B selling without paying a small fortune for the Shopify wholesale tier. Very easy to set discount groups and levels. Works flawlessly.
Support is superior. One support issue was dealt with fast and professionally, even including screenshots of where to go and what to do to correct the issue. (Thank you Jack!) ...and a follow up email to ensure everything was good.

After looking at other wholesale apps I can tell you... this is the right one!

Guild Design Gallery
Kanada
Doba používání aplikace: 28 dny
Vývojář Orbit odpověděl 16. červen 2023

Wow I really appreciate the detail of this review. I'm glad to hear you've had such a great experience and that the app is working so well for you! - Emily, Head of Support

3. srpen 2015

This app makes it possible to have a fully functional multi-channel business on Shopify without having to resort to separate websites for each customer type. Amazing customer service.

Flymen Fishing Company
Spojené státy
Doba používání aplikace: 27 dny
Datum úprav: 10. červen 2019

I have used this app for over about a year and it has one MAJOR flaw. When your wholesale customer builds their order by adding things to their cart and then adjusts the quantity in the cart it gives them an inventory error (and DOES NOT REFERENCE the item in the cart that there is an issue with). The error happens when the quantity is increased to more than you have in inventory. For instance, the customer puts in a quantity of 10 for and item you have 12 in stock for, and then when they are on the checkout/cart view page they adjust it to 13...then submit the order. The error is Error processing order: "Unable to claim inventory"...so, no reference to the item! This has been SUPER frustrating to my customers as they may have 30-50 items in the cart, adjust a few quantities and then the error with no instructions on how to fix it, some will not use my site to place orders now, so I have to manually adjust inventory off of emailed orders...understandable because they spend hours building their order all for nothing.
Customer service does not seem to want to address this issue, I have tried multiple times...I will be looking for a more complete solution.

Update 6/10/19 - No response from the developer yet.

Detroit Shirt Company
Spojené státy
Doba používání aplikace: Asi 2 roky