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Keeping track of two websites, retail and wholesale would be a nightmare. Wholesale Club is a great way to offer wholesale pricing to select customers and run everything on one website rather than two separate websites. The support team is extremely
helpful - if they don't know the answer right away, they research, fix the issue and follow up during the whole process and once fixed.
We've used Supple to add two new access levels to our retail webshop... one for wholesale and the other for distributors. The features of the app gave us exactly what we needed to show exclusive pricing to our various customers, set minimum spends, allow them to earn volume discounts and up sell those discounts to ensure maximum uptake. Got a bit lost at different times putting it all together, but Marius and the support team were always on-hand with courteous, efficient and effective help.
Great support and easy to use. The support team always responded quickly and they are very professional. We also installed the Quick Order form, which is a huge benefit for wholesale customers, it works great. We would definitely recommend this app!
Absolutely fantastic customer service. HIghly recommend this app
Installation was quick and easy and Wholesale Club is all in the style of my website which I thought was important. There was plenty of time to try out the app and I asked support a few times for explanations. They were patient and explained everything in a simple way and even helped me to adjust some of the general settings.
Glad to hear we were able to get things sorted out for you! - Emily, Support Lead
We have recieved Good service from the staff and the app is wellfunctioning in our website for our wholesale customers.
Used to work great, but changes seem to have made it very buggy. I keep e-mailing support and get no response. I wasn't going to leave a review, but Shopify keeps asking me to, and I need to find a better wholesale solution. I really wish this was working better. It was a great app when we first started using it 2 years ago, but the changes and lack of customer support are making it difficult. And the constant customer complaints from our customers are getting old.
Hi there! Looks like we sent you a reply last week that we didn't hear back from. We've sent you another now, so hope to hear from you soon! - Emily, Support Lead
The app works works well and has great support. They are very responsive to special requests and customizations I've had.
This is a great app for wholesale. It does absolutely everything I need it to do and works seamlessly. In the 4 years that I’ve been using it, never have I had a problem. I recently changed themes and a few things needed to be tweaked. Customer service was very quick to respond, they were kind, patient, knowledgeable, and stuck with me until everything was perfect! I would so highly recommended this app and this customer service/developer team!
Marius was great to work with. He always answered our questions in a timely manner and was more than helpful in resolving the problems. Our web developer worked with him on most the issues and speaks very highly of Marius and the service he provided.
I feel confident that as questions come up in the future they will be more than helpful in taking care of them.
The Paper Orchid Team