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Fantastic customer service helping us get setup. They loaded in our existing data so that we can start sending campaigns to our 3000 subscribers. SMS is the future of marketing and this app makes it so easy (too easy!) to get started :)
Hi Matsidiso,
Thank you for your fantastic review! We're delighted that our app has made SMS marketing easy for you and that our customer service has been helpful during your setup process. If you have any questions or need assistance, please don't hesitate to reach out!
Warm regards,
Gabriel
As I was looking for an alternative for SMS Bump - I came across Winback - Now it handles all my Abandoned Cart flows and SMS campaigns!
It's Fantastic!
What is great about this particular SMS app is that Joe is always extremly helpful and replies to any questions I have in minutes!
Highly recommend this app!
By far the best ROI app that you can have on your store!
Text marketing for the win!
Thanks for your review Pete! It especially means a lot because you tried SMSBump and decided to keep our app :)
I made a 2-min screencast for you to give you a couple quick suggestions to get even more out of Winback SMS: https://www.loom.com/share/a454c5a71420407e9dd20b6bf68da235
We've been using this app since the beginning of our store and it works wonders! Very profitable and top-notch customer service from Joe!
Thanks Chris!
And thank you for your referrals to other merchants. Happy to set up some sort of affiliate referral program for you if you're interested
excellent APP, even better customer service,
its worth it, you wont regret getting this app, its a must for almost all stores.
big thanks to Joe he was great help, answered all my questions and concerns.
I'm glad the app is doing so well for your store. Especially because you're selling to non-American customers. SMS is more expensive outside of US and Canada, but you have proven the ROI is still amazing. Just gave you 100 extra message credits as a thank-you :)
I see your winback messages are scheduled to go out in March. So your sales so far are just from abandoned cart messages, which is great! Once those scheduled winback messages go out, you'll get more repeat buyers than you've ever had :)
Also, can't wait for you to try campaigns too. You have some interesting segments like customers in Qatar who have never used a discount code
This app is very easy to use. Customer support is great. I recommand to anyone that want to increase monthly sales.
Thanks for your recommendation. Hope you don't mind me adding that you're seeing a tremendous 39X ROI in the last month.
And great to see you sending campaigns to your subscribers regularly.
I love the fact that we get answers from the customers and we can actually reply back to increase conversions. This app has been doing amazingly for us and we love the "Campaign" feature. Worth 7 stars.
Thank you so much! Campaigns are indeed powerful given the 85% open rates.
ps. we are working on the product-level segmentation for the winback campaigns you suggested. I'll send you a note when it's ready :)
I really like this app! it's easy and worthed, Amazing customer service! Definitely the best most affordable app for getting back lost customers with approx 56X ROI <3
Thanks for mentioning your ROI. What's great is that you're only sending SMS messages to abandoned checkouts. If you sent out other messages like abandoned browsers, winbacks, etc, you'll get even more sales. Lots of upside for you!
Loving this app so far! It's life free money!
It's perfect for the abandoned checkouts as I used to do that manually.
Thanks for your review! I like how you're using the winback messages to follow-up with your customers. That's great customer service, and I see a few of them are converting into repeat buyers as well!
Did you know you can also send abandoned cart messages to anyone on mobile that abandons their browser? They don't even need to put anything in their cart! I just added 250 free credits to your account if you wanted to turn on this feature. Or you can just use the credits towards your current abandoned checkout messages too :)
I used the app to increase my sales and it worked very well. I find that my people are generally more responsive to messages than emails. So far I have pretty much doubled my sales. I send out a message to my customers whenever I have a new product that they might like or new promotions. The support has been wonderful with providing tips for me.
We love hearing comments like "doubled my sales"! SMS marketing is very effective, as you're finding out.
Thank you for sharing your experience with our app. Merchants like you are the reason we built this app!
Update: There was no miscommunication in the email. I checked and verified that winback staff created coupons in my store without permission and sms prompt was on my live site. It is not acceptable to make changes to a business website without permission.
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OVERLY AGGRESSIVE!!! They turned on a feature to our live site which tells customers they will receive 10% off if they provide their phone number. Seriously! They just turned it on and sent us a message afterwards informing us. I have never seen such unprofessional and overly aggressive behavior. The app “appears” effective but didn’t do much compared to what the standard free emails do anyway. I was already on the fence about deleting it and then they had the nerve to implement a 10% sale on my site without my permission!!
We emailed you asking you for permission to turn it on, and we showed you what it would look like. We did NOT turn it on for you!
All SMS apps (Postscript, SMSBump, etc) create discount codes on behalf of your store. We do the same thing since but the default is for you to use your own discount codes (or none at all).