WorkMate

We recently converted from Lightspeed to Shopify POS and Workmate for our bike shop. Workmate provides all of the service management functionality that we were needing. The direct integration with Shopify makes it so easy and intuitive to use. We are loving all of the additional capabilities that we are now able to utilize. The Workmate migration team did a great job making the transition as smooth and easy as possible. They were also able to customize the application to meet our specific needs. We would recommend for any shop looking for a service management platform that works well with Shopify.

Workmate first reached out to us last Fall. After having a session with someone and explaining our needs, we waited and waited for a response and didn’t hear anything, despite reaching out a few times. We realize that our needs are unique, but the salesperson promised to look into it and get back to us.

Come last month, I was really at my wits end with Lightspeed and thought I would reach out to see if the platform might be viable and if the drop in contact was an “oops”. It wasn’t. We have continued to find that your support team is not consistently responsive, sometimes taking over a week to respond, if at all.

That is just not the kind of company we want to work with. Especially during the set up process, it is important that we are able to get all of our questions answered to make sure that the product will work for us. We still don’t know if it will or will not, but I’m not willing to continue waiting for inconsistent customer service.

Updated February 14: Workmate reached out to us about a week ago with a very sincere apology and commitment to working with us if we were interested. We have taken them up on their offer and they have been much more responsive. We hope this trend continues and I will continue to post updates here.

Shopify's online tools are incredible, but their lack of Point of Sale functionality was a concern for us. WorkMate has filled that void, and then some. Shopify is lucky to have them in the mix. Without them, Shopify would not have worked for our business, or we would have had to run split platforms for sales and service.

We self-implemented WorkMate during our peak summer season - migrating almost 10,000 SKUS from Lightspeed Retail/Ecomm to Shopify/Workmate. It was quick and easy to get up and running. We were able to get operational functionality on day one, and then we've made tweaks along the way. Out of the box was good, but with the tweaks, it's great.

We are 60% online sales and 40% in-store with a lot of service work (work orders). We also do a lot of custom builds and service work for our customers. That frequently requires special ordering products that we may not have in stock, and that requires knowing what to order, what's order, and when that product has arrived.. With the tools WorkMate provides us, and the cross referencing from Work Order to Special Order to Purchase Order and back to the Work Order, we'll be able to manage all our projects and service requests in one place

Great "app." I use quotes because it's so robust that it probably shoudl be called a platform.