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this doesnt seem functional. only a few of my items synced with twitter. i dont see it on twitter. im not happy with this.
Hi Sons of SPPhillips, thank you for your interest! We checked your Twitter profile and saw that your data sync is connected properly, and have both Twitter Shop and Twitter Spotlight successfully enabled! Please note it’s only visible on mobile devices in the United States at this time. We also shared a screenshot of your Shop and Spotlight via an email sent by merchant-support@twitter.com for your reference. Please don’t hesitate to reach out to us if you have any questions.
Thanks for using Twitter!
This will not connect to my stores. I have 2 seperate Shopify stores, and it just times out when I click "Authorize". Can this be fixed please. This would really help big time.
Hi Bit Swagg,
We’re sorry to hear about the trouble connecting your stores. With the recent app updates, this shouldn’t be happening, and we’d love to help resolve the timeout issue. Our team will reach out to assist and ensure you can authorize both of your Shopify stores smoothly. Thank you for your patience, and we’re committed to getting this fixed for you!
OMG!! this app is a nightmare. not easy to use, not user friendly. Overly complex for something that should be super simple like other social media apps. You definitely pay for what you get but this does not even meet the standards of a free app.
Hi Tiki Yard, Really appreciate the candid feedback. We hope you'll find our recent updates easier to use.
unable to connect, blank page.
Hi SO Store,
We’re sorry to hear you were seeing a blank page when trying to sync your products. After the recent app update, this issue shouldn’t be happening, and we’re here to help. Our team will reach out to assist and get you connected properly. Thank you for taking the time to leave feedback.
amazing platform for business.
We were pleased with the ease to which to get our products on our Twitter channel and now that we are integrated the maintenance issue has gone away. I think we still need to figure out how to move Twitter users into buying through Twitter but the integration here is solid and pain free.
This is such a great app! The onboarding experience is simple and straightforward. Everything connects well and I'm excited to be able to have my Twitter and Shopify synced together!
The Twitter app was super easy to use and setup. The only downfall is that you can only show up to 50 products.
Hi GKCulture,
We’re glad to hear the app was easy to set up. Unfortunately, the 50-product cap is a known limitation, and we understand how that can be frustrating. If you need help optimizing your product feed or have any other questions, feel free to reach out—we’re here to assist.
Thank you for taking the time to share your feedback!
Incredible performance easy to use and can’t wait to get the enterprise version
Easy to use. It must have been updated recently because I had none of the problems previous reviews reported.
Hi brayleeparkinson,
We appreciate you giving our app a try. It’s great to hear the installation process went smoothly. Our recent updates aim to make the experience better, and we’re here to help if you need anything. Excited to be part of your Shopify journey!
Thanks again for the feedback.
It won’t connect dispit me authorizing it can u please fix
Hi Theskbrandd, Thanks for taking the time to leave a review. So sorry you had a bad experience. We recently improved the X app and included new functionalities, so we hope you'll give us another chance to help your Shopify business. We'll reach out to find out more about the issue you had connecting your shop.
This this broken. It constantly error and 404's pages.
Hi DopeSpot, Thanks for taking the time to leave a review, and we apologize for the inconvenient experience.
We recently improved the X app and included new functionalities, so we hope you'll give us another chance to help your Shopify business.
Thank you again for your feedback - we take all comments seriously. Please let us know how we can help.
Best Regards,
a lot better then all the other social media apps ,
this is not connected to my twitter account what is going on here.
Hi Bling By You, thanks for letting us know about this issue. We'll reach out directly to help get your shop connected to your X profile.
i use this app for long time and i am looking useful
Hi Sebnwa,
Thank you for being a long-time user of the app! We're glad to hear that it's been useful for you. If there's anything specific you'd like help with or any improvements you'd like to see, feel free to reach out—we’re here to help. Appreciate the feedback.
Hey Elon, thanks for fixing the Shopify X link. THANK YOU!
HORRIBLE APP. No one to offer support, not from twitter, not from Shopify, they literally blame it on eachother. Infact none of shopify sales channels actually work properly, twitter is the worst because it doent even connect so no way to give a rating
Hi Comic T-shirts,
We’re very sorry to hear about your frustrating experience. We understand how disappointing it can be when support doesn’t meet expectations, and we’re here to help. Our team will reach out to better understand the issue and work on resolving it. Thank you for sharing your feedback—we’re committed to improving and ensuring a better experience for you.
after i click install app it goes to next screen then pops up app is blocked... I really would like to try this app out
Hi Shnoykys Tech,
We’re sorry to hear you’re running into this issue. That shouldn’t be happening, and we’d love to help get it resolved so you can try out the app. Our team will reach out to assist and ensure everything is working as it should. Thanks for bringing this to our attention, and we appreciate your patience!
twitter is not a trustworthy company by any stretch. they suspended my account for no reason and will not give me any reason whatsoever. I have appealed numerous times now and immediately get the same answer. They have not changed one bit. A terrible company run by politically biased activists and have zero interest in conducting business.
Hi Yakkables,
We’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with account issues, and we’d like to assist however we can. If you’d like, we can help guide you on next steps or direct you to the appropriate support channels. Your feedback is important to us, and we appreciate you sharing it.
If I could give this zero stars, I would. For starters, this app will no longer allow me to connect my store with the app. There's an issue somewhere that neither Shopify nor Twitter want to fix. So, I can't even use it.
Next, if you have items with multiple variants (like sizes and colors), you can't just add that item to the store and let people see that there are multiple options. So for example, if you have a shirt that comes in 4 colors and 5 different sizes, you have to pick ONE color and size to display on your storefront. I actually had to add a title that says "more colors and sizes available on my website".
Lastly, it's a PITA to actually set up product lists for the twitter app because it's not intuitive and requires a ton of work on the back end to create new tags and such.
Awful app. Worse support. Not worth it.
Hi FreedomKat Designs,
Thanks for your feedback. Sorry to hear about your bad experience connecting to your store, among several issues. We've made updates to the app recently, so we hope you'll give it another shot. We also have a dedicated support team to help with any issues you encounter going forward. Thanks again for taking the time to leave a detailed review.
Best regards,
X
Easy to navigate, quick, simple and efficient. Shop was easy to set up and items were easy to add. Well done
Truly terrible integration from the UI to the backend connection with your catalogues. I have products that are out of inventory still showing up, despite having removed them from the Twitter channel. Twitter support did finally respond to my email asking for clarification, but then went silent. I have no choice but to delete this app.
Hi Retronisce,
Thanks for your feedback. Sorry to hear about your bad experience with backend connectivity. We've made updates to the app recently, and added a dedicated support team. We hope you'll give us another chance.
Easy to setup and use. Almost immediate traffic to my site. The rest is to fill up the character requirement.
Miserable integration -- Shopify says my catalog is linked and to go to Twitter to manage it. I go to Twitter and it tells me I have nothing uploaded and to go to Shopify to manage it. I have absolutely no way of doing anything with this.
Hi Grey Matter Artisanal,
We’re really sorry to hear about the issues with the integration. After our recent app update, this kind of disconnect should be resolved, and we’d love to help you get everything synced properly. Our team will reach out to assist you and get things working as they should. Thank you for taking the time to leave feedback.
Excellent and easy to set up. NO problems as with the other 2 big channels that put so many obstacles.
so far not good I've using shopify to add products to our store front and we got nothing need help asap , need some instructions to help speed this up thanx
Hi Tech By Starks,
Thanks for your interest. We noticed that you recently connected your Twitter account, and there is a slight delay before products sync over. We took a look at your catalog and your products just completed syncing to Twitter Shopping Manager. Please reference our onboarding guide (starting on page 5) for next steps on how to create a product set and publish your storefront. Don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
STILL NOT WORKING, everytime i try to add products through partner connection it brings me right here to the reviews page and no progress is made ever. What is the point?
Hi Tazzianmalik,
Thank you for your interest! We noticed you did successfully sync your product catalog, but haven’t yet created your Product Sets in Twitter Shopping Manager. Please reference our onboarding guide (starting on page 5) for next steps and don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
Does not update feed from the sync. Well I need a hundred characters but see the first few lines it says what I wanted to!
Hi Creative Digital STL,
We’re sorry to hear about the issue with the feed sync. After our recent app update, this should be working properly, and we’re here to help. Our team will reach out to find out more info and ensure everything updates as expected. Thank you for taking the time to leave your feedback.
Amazingly simple setup. I just needed to relax and concentrate on the details, drink some coffee, and returned back with a better focus. All in all I enjoyed the process.
This has been the easiest storefront to set up. It took less than 15 minutes to sync with my Shopify store.
Synced successful, but it's terribly setup. Let's say I have a t-shirt for sale with various sizes and colors. You can't simply go to Twitter and select that shirt, you have to select every color and size imaginable to add it to a product set. It's insane.
Hi Crypto Shirts, thank you for your interest! We understand your concern, but our Twitter Shopping products are still quite early and are still evolving. We will definitely take your feedback into consideration as we continue to improve our product offerings to manage product set and variants better. Thank you!
Every time I try to have the products all sync it always make me come to this page. I am not understanding why. For the products that have sync, I don't understand why all of the products did not sync. Also I am not understanding why my product sets are not showing on my site. If all products sets will show than what is the point of it when you just can put all products instead of trying to group them. My pictures for half my products aren't showing
Hi Runway Envy Clothing Boutique,
Thank you for your interest! We checked your Twitter profile (@runwayenvy2020) and saw that you have a Twitter Shop and Spotlight successfully enabled! Please note that the storefront is only visible on mobile devices in the United States at this time. Please don’t hesitate to reach out to us at merchant-support@twitter.com or share the unsynced product information if you have any other questions! Thanks for using Twitter!
i couldnt even add products. i did not want to maually add products so i chose connect to partner and it just sends me back to shopify its a pointless cycle
Hi Savor the Sweets, thank you so much for reaching out!
Once you connected your account with Twitter, your products should be automatically synced. There is no need to go back to Shopify, and you can continue to stay in Shopping Manager (https://ads.twitter.com/shopping_manager), see all of your products on the "All Products" tab, and follow this instruction (https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv),page 8-10, to create a product set and publish a storefront.
Hopefully the above steps have resolved your issue, please don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you!
I connected the Twitter sales channel, i created a products set and a already set up the storefront and it says its active (in the twitter shopping manager), but in my profile i can’t see the products catalog. Why?
Hi extendedalpha,
Thank you for your interest! We checked your Twitter profile and saw that you have a Twitter Spotlight successfully enabled! Please note it’s only visible on mobile devices in the United States at this time. We've sent you a screenshot of your Twitter Spotlight via merchant-support@twitter.com at 3pm PT today for your reference. Please don't hesitate to reach out to us if you have any other questions. Thank you!
I'm an owner of an online lifestyle apparel brand and Twitter is our largest social presence so far. The value I have seen in less than 3 months of using the Twitter Shopping platform is one of the most powerful tools I have for my business. I have already seen consistent updates and improvements which is so rare in today's world of technology. I can't wait to see what is in store over the next 12 months for this platform. Highly recommend it for anyone considering using it.
Like usual Shopify has apps that never connect to sales channels as they promise. I have been with him for over 7 to 8 months and can only sell on my own online store and nowhere else after hooking up so many times to every sales channel. Nobody at Shopify will help whatsoever.
Hi Google's Gadgets,
Thanks for your interest. We noticed that you have not yet connected your Twitter account using our sales channel. Once you have successfully connected your account, please reference our onboarding guide (starting on page 5) for next steps on how to create a product set and publish your storefront. Don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
okay this is all bad... my products not adding but it say i am connected this suck ! think i am going to delete this app... Okay i am back to give and update after i posted about this app was bad, i got helped on how to add my product... however i haven't got any sales but when i do I'll come back with more....
Hi Babies Escape In Style,
Thank you for your interest! We noticed you did successfully sync your product catalog, but haven’t yet created your Product Sets in Twitter Shopping Manager.
Please reference our onboarding guide (starting on page 5) for next steps and don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
it says my store is connected but no products are there. its a great idea once its starts working properly UPDATE! its connected ty working just fine,i still can only add a few products i have to see why .
Hi Face Junky Boutique, thank you for reaching out! Please note that you have to create a Product Set in Twitter Shopping Manager before the products show up on your Twitter profile. Please reference the onboarding guide we sent over to you for more info! Thank you!
My Twitter integration worked very smooth and I'm extremely satisfied with my catalog syncs. This integration was definitely a time saver and a game changer for my business.
I was so excited when I heard this news, and I commend Twitter for taking the final step on this. It made store owners like us very happy. I wish everyone success.
Very pleased to see Twitter finally joining the Shopify E-commerce train! I've wanted to stray from facebook to Twitter more and I'm glad this is finally happening! Digging into this release I am not seeing any functionality with ads/marketing? Would this be a feature soon? Would very much hope so. Looking forward to see what the Dev team at Twitter can do now that this platform is here & the company has different leadership now