XERO SYNC by BOLD

We've been using the app for a few months and everything is going pretty well. Even their support is pretty good, thanks to Nikhil for helping us reconnecting the app with our Xero account.

This is a really bad experience with this app and the customer service.

It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now.

As a paid customer, we are very disappointed.

DO NOT PAY FOR THIS APP. What kind of business stops a service doesn't tell you and then expects you to pay with no warning. AVOID BOLD.

I spoke to Ronny for 5 minutes and he explained the app capabilities and found a solutions to my problem. He was very helpful and patient!! Thank you

I have used BOLD for 2 years. They were super generous with their free plan that lets business owners focus on growing their new store rather than doing the accounting. We started selling internationally and the BOLD integration picks up the wrong field to reconcile international payments using the international payment amount not the local currency amount that Shopify pays. Support just told me - this is not an issue we are going to solve soon as we are working on more important things. Nick - never tell your customer their issues isn't important. What would have been awesome was that it was added to the backlog or let the community vote if this is an issue that many people are facing.

One of the reasons we picked Shopify was that it was free to integrate with Xero. The writing was on the wall when they flogged part of it to Bold, but didn't expect the level of service to drop as it has. Then to find out we're being charged almost the same as our Shopify costs is a complete joke.

Goodbye Shopify. You just lost our business.

We have been using this app for over a year and it is excellent - we have had only 1 query and Nikhil was fantastic - he got straight back to us and sorted out the problem.

Great app with great support. Once setup it runs seamlessly sending all the data we need to Xero. The one time we needed support we got it immediately. Thanks for the fast resolution Nick!

App does its job most of the time, but is buggy, disconnects randomly, makes your accounting cumbersome, and keeps introducing new limitations. The latest price plan change is a joke, as functionality does not justify paying that much money - we will be looking for a better offering.

DO NOT | DO NOT | DO NOT pay for this app, you will regret it.

Cancelled the app after they went to paid (as did the other multiple negative reviewers). I would gladly pay the fee IF they had added functionality OR even perfected the app, as it stands this app is full of glitches AND if you sell services (like we do) does not have the capability to sync into multiple sales accounts in Xero, meaning your services will get entered into Merchandies sales account, unless you manually go in and edit EACH invoice (try doing that when you have over 600 invoices per month).

DO NOT | DO NOT | DO NOT pay for this app, you will regret it.