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*EDIT* In under an hour they had us fixed! Our mail filters weren't agreeing with their mail client, but all is well and the app works great so far! App did not work with our theme by default so we reached out to support via email and their "get support," button. It has been 7 days now with still no response whatsoever or recourse. Unfortunately it is not just a visual issue, but there is something causing an issue with adding items to the cart only after enabling the app. We're hopeful we can get this resolved as this is exactly the fix we've been looking for, but so far, no luck...
I checked the mail log, and you did send us an email a few days ago, and we responded to you at that time.
Then we got another email from this customer this morning, and we emailed him again.
We're guessing that our message went into your trash, you can check in the trash to see if we've responded
I have sent you another email
We requested some help with the appearance of the app on our website and it was completed without delay.
I used this APP. Ymq product options are very intuitive and streamline our customer/product data process.
I used this app to add extra options to my products. It wasn't formatting correctly after they edited some code and they resolved it very quickly with some CSS. Would highly recommend!
Easy to use: I implemented a checkbox to add a fee and display a text box for text. Works perfectly. I needed some help with custom work and their customer service was excellent and resolved all my issues.I recommend.
great app that is really intuitive with excellent customer service. ymq has been so helpful in customizing our unique product needs!
I have reached out a few times with some minor issues which we're user error, the team has been absolutely fantastic with helping me fix these small things and in an extremely timely manner. The product options are easy to figure out and easy to integrate. Great app and support!
Fast and great customer service.I wanted some customization and the support team went above and beyond to help me with that. Really happy with the app and service
I wanted to use this app to allow customer to order custom computers. It works like a charm and they are very helpful via the mail. I needed somethings changed and they did this immediately! Would recommend this App!
Excellent customer support! What an awesome, extremely detailed app. So many options to play with and so many details to add as well. The option template being applied to a large group of products is extremely time-saving!