Yoast SEO ‑ Store optimization

Thank you for the kind review and recommendation!

We’re delighted to hear that you’re having an excellent experience with our app!

Should you have any questions in the future, feel free to contact us, and our team would be happy to help 🙌

Thank you for sharing your feedback with us. We’re sorry to hear about the experience you're having. We understand there may be some confusion regarding our app and how to retain your work after uninstalling it, so we’d like to clarify things.

When you uninstall our app, you can keep any optimizations you've made, except for details that are unique to our app (since for those there's no fallback to Shopify). In our previous communication, we provided instructions on how to preserve your work, but it seems those may not have been entirely clear. Therefore, our team will reach out to you via email to provide further clarification and guidance on retaining your optimizations.

Additionally, if you're considering switching to another app, our app offers an option to export SEO details as previously shared, which you can then import into another app after making any necessary adjustments. Our team will include additional clarifications in their email as well.

Lastly, we’d like to clarify that we did not respond sooner to your review, as Shopify reviews are typically visible within two days of being submitted.

We appreciate your understanding and are here to assist further.

Thank you for your kind rating!

We’re glad to know you find our app easy to use.

Should you have any questions, feel free to contact us, and our team would be happy to help 🙌

Thank you for your wonderful feedback! We're so glad to hear that you find the Yoast for Shopify app easy to use and helpful for updating your website's SEO. If you need any further assistance, feel free to reach out; we’re here to help!

Thank you so much for your fantastic review! 🌟

We’re thrilled to hear that our tool is helping you with your SEO needs and that you’re finding the AI features for meta-descriptions and social media descriptions useful.

Your recommendation means a lot to us, and we’re committed to continuing to provide the best SEO solutions for you. If you ever have any questions or need assistance, feel free to reach out.

Thanks again for your support and kind feedback!

Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things.

First, we want to address a fundamental misunderstanding:
Though our app offers some improvements out of the box and without needing to take manual actions on these, the most important parameters for improving your SEO are by optimizing content on a regular basis and performing careful keyword research. Without perseverance in SEO efforts and proper optimizations, it is not likely to achieve substantial SEO results.

Regarding installation and charges, we'd like to make absolutely clear that an app installation through the Shopify app store cannot take place without the merchant's permission or specific code authorization. This is how the Shopify system works:

https://help.shopify.com/en/manual/apps/installing-apps#install-through-the-shopify-app-store

When an app is installed, and as long it remains installed, Shopify's billing system will generate charges for it until the app is uninstalled:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

This applies to all subscription-based apps available in the Shopify App Store, as Shopify determines its billing system at its own discretion. More information about Shopify app charges can also be found in this Shopify help article:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

In addition, the reference to other reviews about charges, also have to do with the way the Shopify billing system works and how app charges are generated by the Shopify system, as clarified in the responses we provided in those reviews, and the Shopify resource shared above.

In conclusion, there is nothing suspicious about the installation or charges, as our app abides by Shopify's system. If you are concerned about an installation that was not performed by you, please, reach out to Shopify's support for clarifications about your store's activity logs.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

UPDATE November 24, 2024: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.

A pesar de nuestros esfuerzos por comunicarnos hasta ahora por correo electrónico con usted para ayudarlo con el asunto, aún no hemos recibido una respuesta. Por lo tanto, agregamos esta actualización en un intento de recibir notificaciones a través del sistema de reseñas de Shopify. Si ve esta actualización, responda a nuestro correo electrónico para que podamos ayudarle lo antes posible.

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Gracias por compartir tu reseña.

Como mencionamos en nuestra respuesta a su correo electrónico sobre este cargo el 28 de octubre, desafortunadamente, esto no está relacionado con nuestra aplicación, sino que depende únicamente del sistema de cobro y los términos de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

que se aplican a todas las aplicaciones basadas en suscripción disponibles en Shopify App Store. También puedes encontrar más información sobre los cargos de la aplicación Shopify en este artículo de ayuda de Shopify:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

Como desinstalaste nuestra aplicación poco después del comienzo de un nuevo ciclo de facturación, Shopify incluyó un cargo en su factura, ya que identificó la aplicación como todavía en uso para una suscripción mensual adicional.

Entendemos que esto es simplemente una confusión relacionada con las fechas de facturación y es por eso que nuestro equipo se ofreció a ayudarlo en ese momento pero no recibió respuesta suya.

Por lo tanto, nuestro equipo pronto se comunicará con usted para aclarar las cosas y ayudarlo con este asunto. Asegúrate de revisar tu bandeja de entrada y responder para resolver este problema lo antes posible.

Por último, nos gustaría aclarar que no respondimos antes a tu reseña, ya que sistemáticamente las reseñas de Shopify son visibles dentro de los dos días posteriores a su envío.

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Thank you for sharing your review.

As mentioned in our response to your email about this charge on October 28, unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app soon after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, and that is why our team offered to help you at that point but received no reply from you.

Therefore our team will soon reach out to you to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Merci beaucoup pour vos mots gentils ! Nous sommes ravis d’apprendre que notre équipe du service client a pu vous aider et que vous êtes satisfait(e) de notre application. Votre recommandation nous fait chaud au cœur ! 😊

Si vous avez d'autres questions, n'hésitez pas à nous contacter !

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Thank you so much for your kind words! We're thrilled to hear that our customer support team was able to assist you and that you're happy with our app. Your recommendation means a lot to us! 😊

Should you have any other questions, do not hesitate to contact us!

Thank you for sharing your review. We take all feedback seriously and see it as an opportunity to both improve and clarify things.

We can definitely imagine how it feels when your efforts do not bring the expected results. However, we want to address a fundamental misunderstanding:
while the Yoast SEO for Shopify app is a tool that can help optimize your store for several SEO factors, it's important to remember that a green SEO score doesn't always guarantee top rankings or increased traffic. Even if everything is perfectly optimized, if that has been done for not the proper focus keywords or too competitive ones, the results can be underwhelming, and that is not related to our app's efficiency.

In addition, there are several ranking factors, both on and off your website, that can impact your store's visibility and performance in search results, especially in a very competitive industry like the one you are in.

A couple of these factors that are not related or affected by our app, is mobile performance and accessibility, where we noticed your store has significant room for improvement. When these factors are not optimized with related tools, then ranking and traffic can be affected, as best SEO results require a holistic approach.

We have an article that dives deeper into this subject, but there are many other resources on SEO you may also refer: https://yoast.com/reasons-optimized-content-doesnt-rank/#utm_source=helpscout&utm_medium=email&utm_term=&utm_content=hs-l1&utm_campaign=support

Regarding the results you are getting on a different platform using a free product, also in those cases there are more factors that play role, for example, the longevity (e.g. experience, expertise, authority and trustworthiness) of that site and accumulated SEO value during its existence: https://yoast.com/what-is-e-e-a-t/

In all cases, our team will reach out to you via email and see how they can offer help and clarifications on your concerns, even on subjects that are not related to our app.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for the wonderful feedback!

We’re delighted to hear that you’re having a great and intuitive experience with our app!

Should you have any questions in the future, feel free to contact us, and our team would be more than happy to help 🙌