Yoast SEO ‑ Store optimization

Thank you for sharing your review. We sincerely appreciate your feedback, though we are sorry to hear that our app does not meet all your expectations.

While we understand you would like to have more options available in our app, we'd also like to address the points you raised specifically:

1. When it comes to the features available in our Shopify app and those in our WordPress plugins, we want to clarify that is it not a matter of platform focus. As WordPress is an open platform and Shopify is a closed one, there are certain restrictions/limitations when developing features, as we can work with what is offered by Shopify's API. We do understand editing alt text in bulk (besides the bulk edit options we currently offer) would be a useful option, which is why we have a feature request for this to be developed as a feature or an integration.

2. In regards to what our app offers to merchants as well as automated improvements, we understand our app may not match all merchant profiles and needs, so we want to clarify some of the main features our app offers.
- Our app lets you optimize your content for your desired keywords (Focus keyphrase field).
- The app will output product-specific structured data in the source code of your product pages. This helps your products get rich results in search engines, improving your clickthrough rate (stitched automated schema output).
- The app automatically takes care of the technical SEO details (according to best holistic and content SEO practices and search engine guidelines in order to be less vulnerable to core search engine updates).
- You can control and optimize how your search results look by letting you set your titles and meta descriptions and influence the search engine results.
- You can also control how your products will look on social media when they are shared (Social appearance control).
- Access to Yoast Academy premium online courses for you or your staff.

Rest assured our team is doing everything possible in order to provide more features (including certain A.I. automations) and value in the near future, so you can get the most out of your existing subscription.

Thank you again for sharing your feedback. We appreciate it greatly, as it will help us improve our app and better serve all our app users.

Thank you so much for your wonderful review!

We’re thrilled to hear that you find the tool useful for daily optimization tasks and that it simplifies the process of finding related keywords. Our goal is to make SEO accessible and effective for everyone on your team, regardless of their experience level, so it’s fantastic to know that the explanations and detailed articles are making a difference for you.

We’re also delighted that our support team was able to resolve the theme clash issue quickly for you. If you ever encounter any more questions or issues, don’t hesitate to reach out—we’re always here to help!

Thank you for your kind review!

We are very happy to know that you are satisfied with our app and the quality of our support services!

Should you have any other questions in the future, feel free to contact us 🙌

Thank you for your kind review!

Merchant satisfaction means a lot to us, so we are happy to know of the impact our app has on your SEO efforts and results. Keep up the good work!

Should you have any questions, feel free to contact our support team 🙌

Thank you for your rating!

תודה על הדירוג שלך!

Thank you for your kind review!

We are happy to know that our app is helping you with your SEO efforts. Keep up the good work!

Should you have any questions, feel free to contact us 🙌

Thank you for sharing your feedback. We are sorry to hear about your experience with our app, and we appreciate you bringing your concerns to our attention.

We take all feedback seriously and are constantly striving to improve our app.

While we understand your frustration, we'd also like to address two points you raised:

1. When it comes to the perceived lack of effectiveness in increasing Google rankings, we acknowledge that search engine algorithms are constantly evolving, and what worked in the past may not yield the same results today. However, our team is dedicated to staying up-do-date on these changes and adapting the Yoast SEO app to deliver the best possible outcomes for merchants.

2. In regard to your concerns about the relevance and timeliness of our app, we want to assure you that we are 100% committed to ongoing updates and improvements. We invest significant resources into research and development to ensure that our app remains current and effective in helping merchants achieve their goals.

That being said, we would be grateful for the opportunity to regain your trust and confidence. If you're open to it, we are open to connecting with you directly to discuss your specific concerns in more detail and explore how we can help.

Our records show that the last conversation we had with you was about 5 months ago, so please do feel welcome to reach out to us at support@yoast.com. We are happy to help.

Once again, thank you for your feedback. We genuinely appreciate your input and remain committed to delivering optimal results for merchants.

Update June 6: we are adding this update in an attempt to notify you of our follow-ups, through the Shopify review system and for visibility purposes, as we have not received an email reply from you.

If you do see this update, please respond to any of our emails so we can help you the soonest possible with your store.

May 30 reply: Thank you for sharing your feedback with us, though we're sorry to read about the experience you had.

It seems that you left your review before you reached out to our team for support, so we sent an additional email to address your concerns and clarify the points you mentioned here.

In addition, for anyone reading along, we'd like to clarify that the charging matter specifically, was caused due to a technicality of Shopify's billing system https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps (billing cycles in Shopify initiate even if one minute has passed after the exact end time of the trial period) and it has been resolved by our team after communication with the merchant.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Thank you for your rating!