Yotpo Email Marketing & SMS

Experiencing challenges with the SMSBump app on Shopify. Despite sending messages to various segments, including predictive, high AOV, and multiple custom segments, there's no display of CTR or conversion stats. Customer service attributing it to delays doesn't address the issue. Additionally, the balance figure isn't updating upon sending SMS, creating uncertainty about consumption. Is there a bug affecting performance? Previously generated decent revenue, but now facing a decline, especially critical for our upcoming Black Friday sale. Urgent resolution needed for continued reliance on SMS revenue. Thank you.

Update for 23 Dec 2023

Firstly, I submitted a refund request several weeks ago and, to date, have not received any email response regarding the status of my request. Given that we have been loyal users of your platform for many years, I expected a more prompt and efficient resolution to our concerns. It has come to my attention that due to new Singapore regulations, I am required to register a new sender ID. My frustration stems from the fact that this crucial information was not communicated to us earlier, especially considering the impact on our profitability. It is disheartening to discover such critical details only after running campaigns that yielded no revenue.

Secondly, I encountered a perplexing issue with the app's functionality, which I brought to the attention of Joann from your customer service team. Unfortunately, the interaction only added to my frustration as Joann seemed to struggle to comprehend the nature of my concern. I explained that the preview text displayed a length of 1 SMS when I created my copy, but after sending it, I was charged for 2 SMS. Instead of addressing the issue at hand, Joann repeatedly duplicated the SMS to illustrate that it was indeed 2 SMS, completely missing the point of my inquiry. This lack of understanding and failure to acknowledge the challenge at hand was both unhelpful and frustrating.

As a long-term user of your platform, I expected a higher level of service and communication. I urge you to address these issues promptly and transparently, as they significantly impact our trust in your service.

I appreciate your attention to this matter and look forward to a swift resolution.

Rock was incredible !!

This app is very useful and the customer team just amazing, Quin has helped with every issue and doubt that I had regarding this platform.

This app has helped me with sms and email marketing, it comes with templates you can modify, and they don't charge much for their services. Customer support is also very responsive and helpful, Quin Shiena G helped me resolve my issue of a failed campaign status. I am very satisfied.

Needed help with TFN verification and Keano from the app's support team was a lifesaver. Quick, efficient, and really helpful. Great experience!

I would definitely recommend this app because of the service support. I had the opportunity to speak with Marnie and honestly he with his customer service skills and patience he was able to solve every problem that I was facing while creating my account.

Great app, thanks Rock N for the help.

The app is really important for dropshipping and the online support is just perfect. Quin was very professional and, even more so, patient. Excellent experience

John D Has been really helpful and patient in verifying my account.

The app is scary to get into at first but its actually really simple when you look into it. Also, if you need help just hit support. They are very good. Marnie helped me out so quick and simple, i just had to leave a review and say something. Love this app.