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THEY WILL ROB YOU W/O YOUR PERMISSION. First, let me just say my site has not launched and I was getting all my ducks in a row for launch date; including sms marketing. I'm currently building a list. I signed up for a FREE SERVICE (READ THAT AGAIN). Later I needed help to set up one keyword. PLEASE NOTE: YOU ARE GIVEN A $6 CREDIT UPON SIGNUP
Customer service was GREAT- HELPED AND DID NOT INFORM IT WAS A CHARGE ($15). OK cool, so that would leave a balance of $21 (minus .04 for a test text sent). But then I wake up the next day and receive an email stating I was billed $30 ADDITIONAL. Please Note- I DO NOT HAVE AUTO RELOAD ACTIVATED. Spoke to Rosen D (csr) and he stated I could request for a refund by submitting the ticket. I WAS CLEAR THAT I WANT A REFUND BECAUSE I WAS ROBBED AND HUSTLED! I submit the ticket and NOW THEY ARE TRYING TO REFUSE THE REFUND FOR AN APP I DELETED AND WILL NOT AND CANNOT USE DUE TO NO TRUST. SINCE THEY ARE REFUSING AND I DID NOT AUTHORIZE THEM TO MAKE ANY DEBITS- I WILL GO TO MY BANK AND DISPUTE IT! I HAVE PROOF OF THE CONVO, PLUS THEIR ENTIRE SETUP IS MISLEADING. YOU WILL BE CHARGED AS A FREE USER AND NOT EVEN KNOW!
why in hell I can't go in the app?????????????????????????????????????? what do you mean you don't support "We don't support your chosen platform yet" so if you don't support it why you're app is in Shopify
Hello,
Thank you for reaching out.
I apologize for the trouble you are experiencing. I can see that my team member has been in touch to help resolve this for you.
Kind regards,
Customer Care SMSBump
Not very useful. Trying set up some things but the pages dont load on mobile devices. Not sure why. No information provided on this. Doesn't seen to be working at all. Wont use again unfortunately
Hello and thank you for your feedback.
Stoyan here from the SMSBump team. From what I understood, this is probably a misunderstanding. Please reach out to our support team (you can use support@smsbump.com) and we would be happy to help you with this issue.
I have downloaded the app multiple times to try and use it and every single time I open it, it does not load and just has a blank screen. Really disappointed.
Thanks for sharing your feedback with us — we sincerely apologize for the inconvenience. Our team has tried contacting you to offer assistance, but we have not heard back. If you're still experiencing issues, please reach out to our team.
Won't let me install the app saying it's connected to another shopify store like I changed the store's email and still the same. The issue has been over a month already and they just don't care. :)
Impossible to open the apps. White page nothing appears since 2 days...
We're sorry to learn that you're experiencing issues logging into the Yotpo platform. Our team has reached out offering assistance so that we can better understand the issue. Please reach out to us as soon as you can.
Crashed all my website. lost sales because of it until I realized nobody could visit the website because of this stupid app.
I'm using Ecom Solid.
Hi,
The app does not actually modify or do anything on the front end of your store so most probably its another app or modification you did.
Also based on our records you never contacted our support team, who will be more than happy to help you with the investigation
Completely useless and not customizable. I hope it didn't leave any code to slow down my store and there's NO "24/7" CUSTOMER SUPPORT like it says.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
their support said i do not need to import customer list even after my store is fully validated and reviewed
Hello! Stoyan here.
I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.
I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).
All the best,
Stoyan.
Does not import Shopify contacts, it's pointless to download. The support suggests adding other sign up forms, so what's the point of having the app?
Hello,
We've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws.
Compliance is our number one priority and we would only allow lists from other text marketing apps, which have been neatly gathered. Just as an example if you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message and we definitely cannot tolerate that.