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Quin was very helpful in assisting my business with setting up our TFN for our SMS marketing. Thank you Quin!
I had an issue with not being able to respond to a customer message. I got a customer service person within minutes and the problem was fixed in seconds. Thank you!!!
I have been using this app for the past two years, the sms campaign part of things Is a complete scam. Recently I’ve noticed that the campaigns aren’t being sent to my customers and the app is overcharging for messages sent. I’ve reached out each time and a ticket is created with no resolution and broken promises. I will be moving to a different app.
We're sorry to hear about your experience, and we truly understand your frustration. After reviewing the campaign, we found everything was sent as expected, with some messages remaining pending due to insufficient funds. We know this isn't the experience you were hoping for, and we're here to assist you if you'd like to discuss it further. Thank you for your feedback.
The product review section has been great so far. I just contacted Marnie for help adding Yotpo to my website for emails and flow. She was very helpful!
I reached out to have my TFN verified. Jay helped me resolve this issued within 4-5 minutes. That's great customer service. Jay was very nice and helpful.
Great app and great support. We use it on all our sites for SMS.
Quin was incredibly helpful and quickly helped us resolve a small issue we had. Highly recommend.
The app purposely reports fake ROI data to incentivise you to spend more on sent emails. When we contacted them showing fake ROI reports on orders that were included in results despite having nothing to do with sent email campaigns they only said that they could not provide information on how the data is calculated and closed the ticket.
We're reporting them for a gross violation of the Shopify Partner Agreement, and hopefully, we'll see them gone from the Shopify app store soon.
According to our legal, knowingly providing fake ROI reports to manipulate you into increased spending meets a legal definition of fraud, so we will likely take matters further.
Thank you for meeting us earlier this week and sharing your thoughts. We greatly value your feedback about our attribution model and we will continue to develop and improve our Product in accordance with the Shopify guidelines. We hope we can restore your trust and are here for any other questions.
I had the help of PL, and it was amazing. I could tell I was speaking with a human and they were SO patient working with me and explaining things to me... one of the first times I have actually received help from an online support chat!!
Veri kindly customer service. I chat with Joann and he is very good boy. Thank you for support. Have a success with your business
Just installed the app and wanted a little help with the flows setup. I was helped by Marnie who was very nice and helpful. So far so good.