Yotpo Email Marketing & SMS

customer service doesn't exist, the app doesn't work and just loads to a white screen, wrote to them 2 times already and have yet to get a reply.

We used SMSBump for 3 years, but after it got into Yotpos hands, it became terrible. Messages deliverability is low. Btw if you get an annual subscription, you can't get prorated refunds. We moved to Postscript while having 5 months' worth of paid subscriptions. Our SMS results are more than 10x better on Postscript. Making the move to Postscript was worth every penny.

double charged 500 when I did not authorize a refill. They are reluctant to give me a refund, they have no proof that I used credits. I would beware using a company like this who dont believe the customers are right. I'm moving on to another competitor.

I can't log into the application with my computer and I can't contact technical support to fix the error. only blank page displays. even i change 3 computers and i changed from WIFI TO LTE and i had the same problem.
Please contact me as quickly possible

We have used Yopto SMS for well over a year. Since October 2024, we have had issues with Customers randomly being dropped as SMS subscribers.

These customer have NOT unsubscribed and no matter how the customer tries or how we try to add them back to our SMS subscriber list, they do not receive our SMS notifications.

For months, we have tried to contact Customer Support for this issue and Customer Support JAY L. has repeatedly told us that he needed to contact higher up for help in resolving our issue. It was clear after a few months of requesting support, that they were unable or unwilling to help us. We were finally told that this issue can not be resolved.

BEWARE!!! YOPTO WILL NOT SYNC WITH SHOPIFY CUSTOMER ACCOUNTS.

The Customer Support is terrible!!!!

I would NOT recommend adding this app to your Shopify store.

glitchy interface and nobody fix the bugs for years. it is savage AF
contacting support almost every day. useless

Really bad app, they keep pausing my flows and automation even after saying I have completed all steps in order to verify the account. I will be perusing legal action for damages as they promised the campaigns would be live 24/7 but they proceed to pause them randomly. One of the worse companies I have ever seen. For sure missed out in nearly 10k net profit due to this app being faulty. I would stay very very well clear of this app. Try kylavio etc. I will be warning all my clients and other people I know using SMS bump to get away from them.

I cannot logon and password recovery system doesn't work either!

Experiencing challenges with the SMSBump app on Shopify. Despite sending messages to various segments, including predictive, high AOV, and multiple custom segments, there's no display of CTR or conversion stats. Customer service attributing it to delays doesn't address the issue. Additionally, the balance figure isn't updating upon sending SMS, creating uncertainty about consumption. Is there a bug affecting performance? Previously generated decent revenue, but now facing a decline, especially critical for our upcoming Black Friday sale. Urgent resolution needed for continued reliance on SMS revenue. Thank you.

Update for 23 Dec 2023

Firstly, I submitted a refund request several weeks ago and, to date, have not received any email response regarding the status of my request. Given that we have been loyal users of your platform for many years, I expected a more prompt and efficient resolution to our concerns. It has come to my attention that due to new Singapore regulations, I am required to register a new sender ID. My frustration stems from the fact that this crucial information was not communicated to us earlier, especially considering the impact on our profitability. It is disheartening to discover such critical details only after running campaigns that yielded no revenue.

Secondly, I encountered a perplexing issue with the app's functionality, which I brought to the attention of Joann from your customer service team. Unfortunately, the interaction only added to my frustration as Joann seemed to struggle to comprehend the nature of my concern. I explained that the preview text displayed a length of 1 SMS when I created my copy, but after sending it, I was charged for 2 SMS. Instead of addressing the issue at hand, Joann repeatedly duplicated the SMS to illustrate that it was indeed 2 SMS, completely missing the point of my inquiry. This lack of understanding and failure to acknowledge the challenge at hand was both unhelpful and frustrating.

As a long-term user of your platform, I expected a higher level of service and communication. I urge you to address these issues promptly and transparently, as they significantly impact our trust in your service.

I appreciate your attention to this matter and look forward to a swift resolution.

DOES NOT WORK PROPERLY!
Have contacted them multiple times because users who unsubscribe can not resubscribe. A message is sent to the user saying they are already a subscriber, but it does not change the status of the user. Multiple chats created to get this issue resolved, but it is still not correct.