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Fhoel is great! helped very fast and with super nice service
Great app I really recommend to use it for every one who has Shopify and using SMS marketing
Joann C was very helpful and patient while I added the necessary things to my terms on Spotify. Very helpful and patient
We appreciate your feedback, thank you!
PL was extremely nice and helpful! Highly recommend. Timely in response and very knowledgable! She was great!
I used this app to send text marketing to my customers. This app is absolutely inefficient. I paid for texts to be sent to my customers and the texts never went through. I contact the support team and they told me they were having technical issues but could not provide an alternative solution. It takes tech support at least 20 mins to respond to your LIVE CHAT messages even after you can see they have read the chat. Very slow and INEFFICIENT. Don't waste your time on this app...very frustrating experience. I also used this app to send abandoned cart text messages and for the first time ever, my abandoned cart recoveries hit a low of 5%. My recovery was always at 7% or higher. SMSBump is the worst!!!
Hello and thank you for your feedback.
We took care of the refund for you.
Just to throw a bit more light on the case, there was a hiccup and a support member who was working on your case was investigating the issue you were describing hence the 20 mins to respond to your message. Definitely something that could have been communicated better.
As far as the attribution goes we've recovered 78 orders while you were using our software. The % of recovery is in thousands and definitely much higher than disclosed here.
Great service backed by even greater support. Mylene was very supportive in getting my account launched. Def 10 out of 10, thank you and your team for everything you folks do! Recommending SMSBump to everyone I know!
Chat rep Keano was very quick, straight to the point and helpful. I must commend their chat team. I recently installed and have been trying it out and so far so good!
I'm not sure if it works or not but I couldn't edit the Transnational SMS text. It always return to the original text. It's no way to test this app to see if it works but it's a great idea.
My Partner originally had a bad experience with a customer service rep but the owner like Superman jumps in immediately and corrects the situation living up to the high standard of customer satisfaction they are known for. Updating rating and will update review more after spending some time with this app.
Acabo de instalar la aplicación. No es muy difícil la configuración. Espero que funcione bien. Ya comentaré más adelante cuando la vea funcionar. De momento parece que puede ser una buena app
Easy to use and fast/attentive customer service (especially from Marnie) which makes it quick and easy to setup.