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Marnie was really helpful in getting us set up with SMS verification, especially when it came to amending terms of service and privacy policy. Marnie was speedy and very helpful 10/10
super kind
Regie was extremely helpful in the verification process for my toll free number. This app has helped my business significantly and I highly recommend it to business owners, especially new ones.
Quite disappointing, to be honest. It feels cumbersome to create compared to Shopify's own email marketing feature. Everything has to be done manually while you'd expect it to be a bit more intuitive and pull content from the website. Who has time to keep designing these campaigns again and again? Trying to edit and setup a template is a bit of a pain and I had to try several times for it to work.
We're sorry to hear that you're experiencing issues with our SMS product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Support was very kind and patient
I'm am very happy for this guy "Melvin" This man is really support me and solve my problem love you my "ALLAH" Bless you and Happy in whole life Thanks for time ..
The app seems to work well, just takes a little time to get everything syncing properly. I had a few flows that weren't "flowing" and John D. was very helpful in getting these working again. Thanks!
Quin was also very helpful and patient working through some bugs. Apparently the tiktok pixel on chrome can make yotpo buggy. Pro tip for anyone that is experiencing the same issues!
My app wasn’t working for the first 6 months, it wasn’t sending out the confirmation emails even after I setup my account and got my number approved.
Fast forward after those 6 months, I launch my campaign and none of my automations were working, the discount code wasn’t applying and they could never get it fixed, not even a two step flow.
My email is filled with code not working errors and I had to go to Shopify’s free email system instead that actually apply a code at checkout.
Use activecampaign or something, this place not good.
Thank you for your feedback. We're sorry to hear about the issues you experienced with our app. Our support team has reached out to schedule a meeting to address your concerns, but we haven't heard back yet. We are eager to help resolve any misconfigurations in your account settings, including the email confirmation and automation errors you mentioned. We assure you that discount codes work seamlessly with our Flows.
Please get in touch with us so we can work together to resolve the problem and provide the assistance you need.
Your satisfaction is our top priority. We are committed to improving our product and ensuring a smooth experience for all our users.
Awesome chat support by AJ T. I installed the app yesterday and contacted support but did not get much help initially, possibly I contacted them outside of their working hours. However, when I tried again today, I was totally blown away by AJ T's assistance. AJ helped me to customize my SMS flows for the countries that I am serving and in accordance to Shopify's best practices. AJ has also been very patient throughout. I feel much more confident now to get started with SMSBump. Thank you!
Melvin was helpful with me and clearly communicated.