Yotpo Email Marketing & SMS

Needed my SMSbump validated Regie has helped me through every step.

Couldn't have had anyone else better.

I would not recommend this app to anyone. I switched over months ago to use their new email marketing software. After 3 months of using it, they were never able to fully import my email list. I went back and forth and eventually never received any help from their "tech team." I also had a problem where my links in my normal-sized links (which led to my website) in my emails would turn into massive page-long links that would direct people to an error page. No one at yotpo could figure out how to fix it. Then I started having problems with the DNS records not connecting to their platform. So I literally could not send emails for a week, with no help on the problem. Their support is helpful for really small things, but they frequently forward your problems to their "tech team" which is actually a black hole, and no one ever responds.

I think their SMS is probably fine, but whatever you do, do not switch over and use email no matter how great they make it sound.

Excellent Customer Service from the Team, Easily understand my issues and helps promptly and precisely

Great product! That's what I need for my marketing its really better than email marketing. ROI it's crazy. That's guys for this app

Great assistance during the setup process, thank you :)
I will add to the review once I test the actual service.

Small glitch setting up on my end. they are helpful. excited to get started and increasing sales. Response time was about 1hr.

Joann C is great help! answered my questions and helped me fix my issues fast! thanks for the good support

I used this app to create a SMS Pop-up sign up to capture mobile numbers on my site. Joann C helped me with this in support. I'm new to this app but so far so good! Nice features.

Support team is super, Djan helped me to validate the account right away with clear instruction and problem solved.

Had to use live chat to figure out how to enable all the sms features of this app, and update my privacy policy in the settings of my store. My agent @john D was super helpful and friendly , providing step by step copy and paste easily transferable information, which I can insert into my store settings. Big help and look forward to seeing how this app goes in the future.