Recenze (8 264)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 93 % hodnocení s 5 hvězdami
  • 4 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
26. červenec 2023

Quin demonstrated exceptional customer service skills and helped me with all of my queries. I would 100% recommend Quin for any customer service inquiries. 10/10

TorchLuxe
Spojené království
Doba používání aplikace: 5 dny
6. červenec 2023

This application is really great, it allows great possibilities and the customer support is extremely attentive and present.
A special thanks to Reggie from customer support who did everything he could to solve the problems I was facing!

Rainess
Francie
Doba používání aplikace: 5 dny
18. srpen 2022

They were very helpful, i got fast answers and also they easly solved my problem. Moreover they gave me tips about changing my account settings.

EvaporX
Maďarsko
Doba používání aplikace: 5 dny
23. srpen 2023

Support was great, I spoke with Don and he was very patient and supportive. Keep up the good work. Thank you

ESMO Enterprise
Ghana
Doba používání aplikace: 5 dny
Datum úprav: 7. únor 2019

this app seems like a nice app, i didnt try it yet but when i look at youtube videos people making huge profit, so its worth to try! let´s make profit

Heart Jewelry Store
Nizozemsko
Doba používání aplikace: 5 dny
30. listopad 2022

I had an issue with failed sends but Marnie from CS was fast and helpful to find the issue. I appreciate the quick response time.

Little Road Co.
Spojené státy
Doba používání aplikace: 5 dny
Vývojář Yotpo - Email & SMS odpověděl 20. leden 2023

Thank you for sharing your thoughts with us!

22. listopad 2023

Very responsive and helpful team.
Thanks again Quin for sorting my problem out!
Highly recommended!

Tapis Ethnique
Francie
Doba používání aplikace: 5 dny
13. leden 2022

It's so helpful for reducing abandoned checkouts at a massive rate. Also, there is chat support for 24 hours which is so rare for a Shopify app. SMS Bump is really the best app you can install on your store for sending automated messages

lbstore.co
Indie
Doba používání aplikace: 5 dny
22. červenec 2021

We have sent 47 messages
14 send
33 failed !!
By the way, they even charge money for failed messages!

النجم الشرقي
Saúdská Arábie
Doba používání aplikace: 5 dny
Vývojář Yotpo - Email & SMS odpověděl 2. srpen 2021

Hello,

I’m really sorry to hear that you had this experience!

Your messages go through several touch points before reaching your customers. Failed messages may occur due to invalid phone numbers, destination rejections, routing errors, or even carrier level content blocks.

Unfortunately, I was not able to locate your account in our system to determine what may be been the case here, but please reach out to us at support@smsbump.com and we will be more than happy to assist you in resolving this issue with highest priority.

We hope to hear back from you

Kind Regards,
SMSBump Customer Care

Datum úprav: 25. prosinec 2023

In regards to my first review. One of their support agents promised me to get my toll free number working for US marketing ASAP. It's now been 5 days and no updates on the case whatsoever which makes me pretty unsatisfied. Hope they'll help me out as promised.

Amazing app. Very good, reliable and helpful support. Shout out to Quin (support agent) who helped me set up everything seamlessly.

Belware Barn
Dánsko
Doba používání aplikace: 5 dny