Recenze (8 206)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 93 % hodnocení s 5 hvězdami
  • 4 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 2 % hodnocení s 1 hvězdami
10. květen 2024

Fast and really nice experience thank you

Éternité
Belgie
Doba používání aplikace: 4 měsíci
30. květen 2024

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD!

This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing!

Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D

Tried to explain that, no luck.

Innovato Design
Bulharsko
Doba používání aplikace: 9 dny
Vývojář Yotpo - Email & SMS odpověděl 6. červen 2024

We appreciate your patience and understand your frustration. Our goal is to ensure that our practices not only comply with regulations but also support your business objectives effectively.

To clarify, transactional triggers like Order Created, Shipped, and Delivered messages can be sent without subscribing because they provide essential updates. In contrast, Abandoned Checkout reminders are considered marketing communications because they are intended to drive purchases. As such, we require shopper consent to send these messages, which is crucial for maintaining legal compliance and protecting your business.

We understand this may differ from other platforms, but it’s a measure to ensure long-term benefits by respecting customer preferences and trust. We are committed to helping you optimize your processes within these guidelines.

Please let us know how we can support you further to achieve your goals. Your satisfaction is important to us, and we are here to assist in any way we can.

Thank you for your continued partnership.

13. květen 2024

regie is the best so much patience and support

Labproject
Spojené státy
Doba používání aplikace: 3 měsíci
14. duben 2024

We've used Yotpo for a few years now and our experience has been great. Recently we contacted their customer service for assistance with a question, within minutes I was speaking on live chat with Marnie who was very helpful and was able to resolve my issue much faster than I was expecting. Highly recommended!

CRNCY
Spojené státy
Doba používání aplikace: Asi 4 roky
20. červen 2024

I've not used this app long, because my shop is brand new. But everything has been really easy to setup so far. I was able to set up SMS, I'm just waiting for the TFN validation (toll free number), which is supposed to take about 7 days. That's the number that SMS messages are delivered by.

In the meantime I was able to import my email marketing list from MailChimp with ease, and have my first email scheduled. When I had a question about something that I couldn't find in documentation, live chat rep Quin was really helpful. It was really a live person on the other end, not AI or someone just using copy/paste replies. SO refreshing!

I was drawn to Yotpo because there's not a monthly service fee, I like that I can send 10k emails free every month, and after that I pay for only what services I use. I think this will be a great fit for my small business.

Second Star Sticker Shop
Spojené státy
Doba používání aplikace: Asi 8 hodinami
19. květen 2024

Quin Shiena G helped me out promptly and provided great service. I highly recommend.

Thee Yard Cultr
Spojené státy
Doba používání aplikace: Asi měsícem
1. květen 2024

Excellent attention from PL, fast service. very thankful

Leidy Laura Nails
Spojené státy
Doba používání aplikace: 10 měsíci
28. květen 2024

Rock N the best

dazzilo
Spojené státy
Doba používání aplikace: 11 dny
10. květen 2024

best app best cx service thanks to Joann C

Sampson Eco Shop
Kanada
Doba používání aplikace: 4 měsíci
27. květen 2024

Thanks to john, I recommend.

PIRAL
Spojené státy
Doba používání aplikace: 12 dny