Yotpo: Email Marketing & SMS

I have been using this app for 8 years along with their other apps, Yotpo Reviews and Yotpo Loyalty Rewards. I waited way too long to delete their clunky apps. And because I was a long time grandfathered-in member, they thought the need to disconnect my Klaviyo integration because I wasn't paying their "Premium Price". That's not MY FAULT! When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.

I'm just starting with Yotpo but cannot agree to all the 5 star ratings. I find e.g. the email editor or the flow designs cumbersome and not easy to navigate. And when asking the support team often I end up with the SMS team even though I ask for the email team. Once connected to the right team it again takes a long time to get to the right answer. Not great so far. I will update this review once I have more and better experience.

Terrible Experience – Avoid Black Crow!
I signed up with Black Crow based on a Yotpo recommendation, expecting a reliable and results-driven service. Unfortunately, that couldn’t be further from the truth. Once they took our money, there was zero follow-up or support. They didn’t bother to check if the system was even working or delivering any value.

Trying to cancel was a nightmare — the process is deliberately difficult and frustrating. It’s clear they care more about locking you in than actually helping your business grow. Very disappointing experience. Save your time and money — look elsewhere.

Cant access anymore... I had a balance $70... And support email direct to a form I cant even login.. Well done!

This transition has not gone as planned—and it has cost us big time. Since switching to Yotpo Email, we’ve lost over $50,000 in email revenue, due to a botched migration that we were told would take 1 month… it’s now dragging into month 3. Yotpo admitted we were right, but only credited us $3,369 out of the full losses—even though we followed all their guidance.

They explicitly told us it was safe to leave Klaviyo. It wasn’t. Our email performance dropped immediately, and fixing it has drained hours of internal time.

To make matters worse, they never disclosed we’d need to pay $2,286 per year for a third-party Zapier app just to keep using Attentive SMS—even though we made it crystal clear from day one that we weren’t switching SMS platforms.

Now they’re saying they’ll “make sure future sales reps don’t forget to disclose this.” That’s not a solution—that’s a warning to everyone reading this.

We’re even considering legal action because the financial and operational damage is ongoing. If you're thinking about leaving Klaviyo, DON’T. I regret this decision every day.

I've been using the application since 2020 (SMS Bump at the time) and now, for no reason at all, the flows of abandoned cart are no longer being sent.
The support is useless.

They scammed us with a flow that started wasting a lot of money when they convinced me to set my payment method in automatic. Don't trust them, because the amount that is spent on your account is not updated until days after. You can end up losing a lot of money with this app and their tricky support team.

I have been using this app for the past two years, the sms campaign part of things Is a complete scam. Recently I’ve noticed that the campaigns aren’t being sent to my customers and the app is overcharging for messages sent. I’ve reached out each time and a ticket is created with no resolution and broken promises. I will be moving to a different app.

We have used Yopto SMS for well over a year. Since October 2024, we have had issues with Customers randomly being dropped as SMS subscribers.

These customer have NOT unsubscribed and no matter how the customer tries or how we try to add them back to our SMS subscriber list, they do not receive our SMS notifications.

For months, we have tried to contact Customer Support for this issue and Customer Support JAY L. has repeatedly told us that he needed to contact higher up for help in resolving our issue. It was clear after a few months of requesting support, that they were unable or unwilling to help us. We were finally told that this issue can not be resolved.

BEWARE!!! YOPTO WILL NOT SYNC WITH SHOPIFY CUSTOMER ACCOUNTS.

The Customer Support is terrible!!!!

I would NOT recommend adding this app to your Shopify store.

I have spent over 100k with your company and yesterday all the sudden you guys impose an 8pm curfew? I get over one hundreds contacts today from clients saying they didn't get yesterday's text until today. Most of my clients are Law Enforcement and work nights. The majority of our orders come between 8pm and midnight. My sales yesterday are down my 75% for an average thursday sales for last 24 months. The only change is your decision to not send our texts out as you have for the more than 3 prior years we used your service.