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Marnie was such a great help. I was able to get the help I needed right away and also learned a little something new. Greatly appreciated!
Just installed the app and wanted a little help with the flows setup. I was helped by Marnie who was very nice and helpful. So far so good.
The product review section has been great so far. I just contacted Marnie for help adding Yotpo to my website for emails and flow. She was very helpful!
I have been using this app for the past two years, the sms campaign part of things Is a complete scam. Recently I’ve noticed that the campaigns aren’t being sent to my customers and the app is overcharging for messages sent. I’ve reached out each time and a ticket is created with no resolution and broken promises. I will be moving to a different app.
We're sorry to hear about your experience, and we truly understand your frustration. After reviewing the campaign, we found everything was sent as expected, with some ...
I had an issue with not being able to respond to a customer message. I got a customer service person within minutes and the problem was fixed in seconds. Thank you!!!
I reached out to have my TFN verified. Jay helped me resolve this issued within 4-5 minutes. That's great customer service. Jay was very nice and helpful.
Great app and great support. We use it on all our sites for SMS.
Quin was incredibly helpful and quickly helped us resolve a small issue we had. Highly recommend.
The app purposely reports fake ROI data to incentivise you to spend more on sent emails. When we contacted them showing fake ROI reports on orders that were included in results despite having nothing to do with sent email campaigns they only said that they could not provide information on how the data is calculated and closed the ticket.
We're reporting them for a gross violation of the Shopify ...
Thank you for meeting us earlier this week and sharing your thoughts. We greatly value your feedback about our attribution model and we will continue to develop and improve ...
"I had a fantastic experience with Yotpo's support team, especially with John D. He was incredibly knowledgeable, patient, and quick to resolve my issue. John went above and beyond to ensure I fully understood the solution and even provided additional tips to optimize my setup. It's rare to find such dedicated and efficient customer service. Thanks to John D and the Yotpo team for making the ...
Veri kindly customer service. I chat with Joann and he is very good boy. Thank you for support. Have a success with your business