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Very good team, and helpful!! The app is very good by itself, Fhoel, helped me activate my account, he guided me trough the process with patience!
app molto utile e servizio assistenza ottimo. consiglio questa app per il recupero carrelli . consiglio top
Excellent customer service, very useful app. I cant wait to see the results as in progress using it.
Very helpful, she helped me set up my sms bump and told me clearly step by step how to do it and verified everything for me , perfect!
I had an 'after-hours' quick support issue, resolved in a timely manner. Deploying commerce sites is rarely is limited to office hours so I appreciate prompt and helpful support in the hours I'm working on client work. Kudos!
Hey there! Thank you for your review. It means a lot to us :)
Service is very good, there are any questions will patiently answer for me!
I used the app not as marketing tool to contact customers, but to notify staff/admin via SMS of new orders. No intent at all to contact customers. To activate the app, they need to manually verify your site to see if the GDPR notes have been added on your site. That’s quite good- if you were going to contact customers in the first place.
I couldn’t activate it because support (Angelica) said the app is mainly used to contact customers, and therefore I needed to make changes to my site for GDPR compliance (eg, opt-in, privacy, etc). I tried to explain that I do not plan to use it at all to contact customers. Further, I specifically do not want to add those language on my site because I don’t want to mislead my customers into thinking that I would actually contact them for marketing purposes.
The support person kept going in circles about the app being mainly used for marketing, and I kept trying to explain that I would only use the notification for admin alert to process orders. They do have that functionality to alert the admin only, so why are they asking me to also use it to contact the customers when I don’t want to use it in that way?? It was so weird how they basically force you how to use the app, and that you cant use the app for internal SMS notifications only. Even if they have that functionality.
Until now I’m still baffled.
Hello there!
Thank you for the review. I believe that our team has already reached out to you and hopefully, all questions that you have will be addressed.
L'agente che mi ha assistito (Gabriele M) è veramente bravo nel capire il mio problema e risolverlo!
Thank you for sharing your thoughts with us!
Mylene was a great help in setting up my account! The app has great tools to make running ads easier.
Customer service is excellent. Fast to respond and knowledgeable. Screenshots are helpful with problem solving as well.
Thanks for your feedback, we really appreciate it.