Yotpo Email Marketing & SMS

Quin was great and provided me with all the links I needed for verification. Quin was able to get everything over to me quickly and the whole process was completed quicker than I thought! This app as a whole has been our go to marketing resource and we are still learning more about all it can do.

A pretty good app that helps with communicating with customers and announcing sales and such!
I had an issue with logging in and accidental charges, and John D. helped me resolve it quickly and they will be refunding me, which I very much appreciate!

I use many of Yotpo's products because I love the way they can be layered into a cohesive marketing strategy. I have been using their reviews app for I think over 10 years, and Subscriptions and Loyalty apps for over a year. I'm finally diving into the Email and SMS app, after using many other competitors over the years. Melvin has helped me out a few times, and he's been excellent! My learning curve to get started with their Email has been a little more than with other apps, but I feel this is because their Email/SMS app is more robust than some of the others in terms of creating clever "flows" and hyper-specific segmentation options. When I had a technical issue, Melvin solved it in literal seconds. Thanks Yotpo! You save the day once again!

I haven't had the chance to fully test this app's functionality yet, as I am still setting up everything in preparation to launch my Shopify store. What I can say is that the customer service has been very helpful, clear, and instructive, especially John D. I would give their service 5 stars. However, though the app itself feels very robust in its functionality, it feels clunky and difficult to navigate. I would say it's not very intuitive or user friendly, though I can still technically do what I need to with it. I found other pop-up apps much more intuitive than this one, and there are small things in the design features that annoy me, like how big the floating button is for its pop-ups without the option to change its size or to change the size of the pop-up itself. But ultimately I still begrudingly chose to go with Yotpo because of the comprehensiveness of what it can provide in email campaigns (its integration with Canva was one thing I really liked), sms marketing options, automated flows, and analytics.

Rocky N was very patience and took the extra mile to help me get set up from start to finish!!!!! 10/10!!!

After needing help again, a nice gentleman named Jay L was just as great! Everyone on their team is very helpful!

They both went above and beyond for UADA SKIN!